[Trouble Shoot] Windows freeze while gaming
 
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Tommy
(@tommy_1)
Active Member
Joined: 9 months ago
 

Hi guys

I'm using razer core X with Msi Vega 64 air boost OC 8 GB card, my computer is 2019 15" MacBook pro (pro 555X)

everything is fine except playing games, once every 30 mins or so the monitor will freezes and after few seconds whole system restarts itself

but all other data shows normal, temperature (62 - 66C), power(220w), clock(I even underclock to 1500mhz)

it just happen every time when I play apex. I am wondering what setting I can apply on to solve this problem

I am suspecting the problems are :

1. Razer core X not enough power supply (650w)

2. faulty GPU

3. compatibility issue with Apex

 

I am wondering if any of u guys have the same settings and problems with me so that I can pinpoint the reasons behind and maybe solve the problem

its has been frustrating to me coz I have to stop playing game once every 30 min LOL

 

thank you guys 

 

15" 2019 MacBook Pro (RP 555X) + Razer Core X + Vega 64

 
2019 15" MacBook Pro (RP555X) [9th,6C,H] + RX Vega 64 @ 32Gbps-TB3 (Razer Core X) + macOS 10.15.1 & Win10 1903 [build link]  


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Jimmy
(@badtz)
Eminent Member
Joined: 2 years ago
 

@tommy_1

I might have a similar issue with you. I played “Control” the other day. Then in the middle of the game, it crashed and the game closed. The system did not restart though. 

I fixed it by disabling Radeon Enhanced Sync in Radeon control panel. You might want to try that. 

MBP 2018 13" i5 512GB Touch Bar (MR9R2)
Aorus Gaming Box RX580
Mantiz Venus, Red Devil 5700XT

 
2018 13" MacBook Pro [8th,4C,U] + RX 5700 XT @ 32Gbps-TB3 (Mantiz Venus) + macOS 10.14.6 + Win10 1903 [build link]  


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Tommy
(@tommy_1)
Active Member
Joined: 9 months ago
 

@badtz

It seems to be working! No more freezing after I disabled enhanced sync

thank you so much   Cheers

 

15" 2019 MacBook Pro (RP 555X) + Razer Core X + Vega 64

 
2019 15" MacBook Pro (RP555X) [9th,6C,H] + RX Vega 64 @ 32Gbps-TB3 (Razer Core X) + macOS 10.15.1 & Win10 1903 [build link]  


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Jimmy
(@badtz)
Eminent Member
Joined: 2 years ago
 

@tommy_1

It is a bug in adrenalin. They say it is fixed on version 20.1.3 but I have not tested it yet. Glad it works out for you. 

MBP 2018 13" i5 512GB Touch Bar (MR9R2)
Aorus Gaming Box RX580
Mantiz Venus, Red Devil 5700XT

 
2018 13" MacBook Pro [8th,4C,U] + RX 5700 XT @ 32Gbps-TB3 (Mantiz Venus) + macOS 10.14.6 + Win10 1903 [build link]  


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