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Intermittent keyboard with Aorus Gaming Box  

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ult.nrg
(@ult-nrg)
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Joined: 2 years ago
Posts: 14
April 10, 2019 7:41 am  

Have quite a strange issue. 

I have an Aorus gaming box (originally with a GTX 1070) and a Logitech G910 keyboard. When I first bought the eGPU I had an HP Spectre x360 which had all sorts of USB issues (especially with the keyboard disconnecting).

Got a Toshiba X30 laptop and downgraded the graphics card in the Aorus gaming box to a GTX 1060 3GB and all the USB problems seemed to go away. Today I upgraded the GTX 1060 to a RTX 2060. Re-installed nVidia drivers and nothing else, and now the keyboard is disconnecting again!

It's really strange because the lights stay on on the keyboard, it just does not respond to input. The laptop keyboard works fine the whole time. At some point the G910 might start responding again but most of the time the only way to get it back is a physical plug out and in. The keyboard works flawlessly on other system and I didn't have an issue with it with the GTX 1060 3GB with exactly the same config.

The keyboard is also connected to the Aorus gaming box via a non powered USB hub, which also has the mouse and Ethernet on it. Both the mouse and Ethernet work flawlessly, it's just the keyboard that stops working (but stays lit up).

Has anyone experienced anything like this?

This topic was modified 2 weeks ago

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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chinsteig
(@chinsteig)
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Joined: 1 year ago
Posts: 45
April 11, 2019 11:33 pm  

I recall seeing a thread about the same issue before. Try giving a read through this thread:
https://egpu.io/forums/thunderbolt-enclosures/aorus-gaming-box-gtx-1070-usb-not-working-properly/

Mid 2012 15" MacBook Pro > Thunder2 > GTX 1070 > 34" 2560x1080 Ultrawide
Mid 2017 15" MacBook Pro > Thunder2 > GTX 1070 > 34" 2560x1080 Ultrawide


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OliverB
(@oliverb)
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Joined: 6 months ago
Posts: 1047
April 11, 2019 11:40 pm  

I don't see why a GTX1070 should behave differently to a GTX1060. It doesn't make any sense. Perhaps it was just good or bad luck.
A RTX2060 doesn't have this USB-C Port, does it? It could be a factor, but I think the same rule applies here.

2018 15" MBP & 2015 13" MBP connected to RTX2080Ti GTX1080Ti GTX1080 Vega56 RX580 R9-290 GTX680


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ult.nrg
(@ult-nrg)
Active Member
Joined: 2 years ago
Posts: 14
April 12, 2019 4:32 am  
Posted by: chinsteig

I recall seeing a thread about the same issue before. Try giving a read through this thread:
https://egpu.io/forums/thunderbolt-enclosures/aorus-gaming-box-gtx-1070-usb-not-working-properly/

Yep, followed that thread and made those changes back on the original HP and then again when I got the Toshiba. 

Posted by: OliverB

I don't see why a GTX1070 should behave differently to a GTX1060. It doesn't make any sense. Perhaps it was just good or bad luck.
A RTX2060 doesn't have this USB-C Port, does it? It could be a factor, but I think the same rule applies here.

I know - I don't understand how it makes a difference either. Literally swapped the cards over and from a seamless experience I'm getting USB issues all over :(.

The mouse is also acting strange (getting the stuttering that other people have reported where the mouse freezes for half a second while moving it and then works and then does it again. It's very inconsistent and will sometimes work for 30 minutes fine but other times will constantly do it). I've moved the keyboard to a different USB port and it seems to be working fine now but the mouse is stuttering.

I thought it might have been a power issue (e.g. not enough power to the USB ports, because as mentioned the keyboard was still "on" (backlight still on) it just wouldn't type) but have plugged the mouse into a powered hub and the behaviour is the same.

It's just so strange it was all working perfectly fine until I changed the GPU. The RTX 2060 does not have a USB-C port, but it did install USB-C drivers (seems like the USB controller is on the card, they just didn't put the actual port on). However I did uninstalled and then disabled this controller and the issues remain.

This post was modified 2 weeks ago

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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eJony
(@ejony)
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Joined: 3 months ago
Posts: 14
April 12, 2019 4:38 am  
Posted by: ult.nrg

I know - I don't understand how it makes a difference either. Literally swapped the cards over and from a seamless experience I'm getting USB issues all over :(.

The mouse is also acting strange (getting the stuttering that other people have reported where the mouse freezes for half a second while moving it and then works and then does it again. It's very inconsistent and will sometimes work for 30 minutes fine but other times will constantly do it). I've moved the keyboard to a different USB port and it seems to be working fine now but the mouse is stuttering.

I thought it might have been a power issue (e.g. not enough power to the USB ports, because as mentioned the keyboard was still "on" (had all the lights on) it just wouldn't type) but have plugged the mouse into a powered hub and the behaviour is the same.

It's just so strange it was all working perfectly fine until I changed the GPU. The RTX 2060 does not have a USB-C port, but it did install USB-C drivers (seems like the USB controller is on the card, they just didn't put the actual port on). However I did uninstalled and then disabled this controller and the issues remain.

I had a similar set of poor experiences with the original Razer Core. I only had Razer devices (keyboard, mouse, orbweaver, mousepad, and ethernet) connected to the Core. But I experienced all sorts of the stuttering and keyboard intermittent pauses and extra key presses. Ultimately Razer took back the Core (after a lot of hassle) and refunded me out of warranty (which indicated to me that Razer knew there was a problem). I understand that the Core v2, has changed the USB structure to allow for better flow of USB data over TB3. 

Here's what I think is the bottom line: the more graphics data on the TB3 bus, the more USB data will get "pushed out of the way". So if you had a card that was pushing less data and upgraded to a card that is using much more of the thunderbolt 3 bus, you could experience the USB problem now, when you had the exact same enclosure without problems (and a different graphics card) before.

MacBook Pro 15" 2018 i9, 16GB, 1TB, Radeon 560x + CoreX + Radeon VII
MacOS 10.14.5 public beta 2 / Windows 10 19H1 (BootCamp)


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ult.nrg
(@ult-nrg)
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Joined: 2 years ago
Posts: 14
April 12, 2019 4:43 am  
Posted by: eJony
Posted by: ult.nrg

I know - I don't understand how it makes a difference either. Literally swapped the cards over and from a seamless experience I'm getting USB issues all over :(.

The mouse is also acting strange (getting the stuttering that other people have reported where the mouse freezes for half a second while moving it and then works and then does it again. It's very inconsistent and will sometimes work for 30 minutes fine but other times will constantly do it). I've moved the keyboard to a different USB port and it seems to be working fine now but the mouse is stuttering.

I thought it might have been a power issue (e.g. not enough power to the USB ports, because as mentioned the keyboard was still "on" (had all the lights on) it just wouldn't type) but have plugged the mouse into a powered hub and the behaviour is the same.

It's just so strange it was all working perfectly fine until I changed the GPU. The RTX 2060 does not have a USB-C port, but it did install USB-C drivers (seems like the USB controller is on the card, they just didn't put the actual port on). However I did uninstalled and then disabled this controller and the issues remain.

I had a similar set of poor experiences with the original Razer Core. I only had Razer devices (keyboard, mouse, orbweaver, mousepad, and ethernet) connected to the Core. But I experienced all sorts of the stuttering and keyboard intermittent pauses and extra key presses. Ultimately Razer took back the Core (after a lot of hassle) and refunded me out of warranty (which indicated to me that Razer knew there was a problem). I understand that the Core v2, has changed the USB structure to allow for better flow of USB data over TB3. 

Here's what I think is the bottom line: the more graphics data on the TB3 bus, the more USB data will get "pushed out of the way". So if you had a card that was pushing less data and upgraded to a card that is using much more of the thunderbolt 3 bus, you could experience the USB problem now, when you had the exact same enclosure without problems (and a different graphics card) before.

Yeah - that is literally exactly the same conclusion I came to. I thought it's either the GPU using more bandwidth on the bus or using more power and taking it away from the USB ports. I think I can rule out the power scenario (as using a powered USB hub).

Also to note, I am on the regular v1.0 firmware (non-H2D) which I thought would be better for USB bandwidth. I think I tried the H2D firmware when I had the 1060 in there and had USB issues, so went back to non-H2D.

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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ult.nrg
(@ult-nrg)
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Joined: 2 years ago
Posts: 14
April 16, 2019 1:58 pm  

An update:

I've been installing and re-installing different drivers (GPU, Thunderbolt), firmware (for the gaming box) and even BIOS versions as well as experimenting with different USB ports for the peripherals.

There's only one consistent thing I've found in the whole process of installing/flashing: Either the keyboard OR the mouse will work, but not both together. That is, either I will get the keyboard issue (lights on but no input) OR the mouse freezing issue, but never both at the same time, and it all depends on the combination of drivers/firmware I have installed (changing USB ports made no difference, between direct to the gaming box, through a normal USB hub or a powered hub).

I'm starting to think it's not a bandwidth or power issue, as the faults are way too consistent (I mean surely if it was related to bandwidth both devices would have issues at the same time?)

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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