AMD drivers not installing properly (eGPU proplerly detected in safe mode withou...
 
Notifications
Clear all

[Solved] AMD drivers not installing properly (eGPU proplerly detected in safe mode without crashing)  

 of  2
  RSS

aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

I have a ZBook 15u G3 and i am using the NGFF wire to connect to the graphics card, when i boot up my laptop the graphics card starts working but when my laptop is meant to boot to windows 10 there is just a blank screen and the fan on the laptop goes really fast, i tried to use the PTD delay on the eGPU but it seemed to do nothing when i plugged the graphics card after a few seconds the graphics card is not detected, the first time i boot it up everything was fine and i saw the card in device manager but it was lagging badly and crashed (without a blue screen). When i go on safe mode, the eGPU is detected and the laptop does not crash but I cant play any games properly in safe mode. Does anyone know how to fix this problem.
Specs:

CPU: Intel Core i7-6500U @ 2.50GHz (Intel HD Graphics 520)

dGPU: AMD FirePro W4190M  (Can disable)

eGPU: RX 570 8gb

RAM: 16GB 

 

 

UPDATE: I reinstalled the  AMD drivers  and got it to work once, but it can't play games because something is wrong with the OpenGL version (it seems to be stuck on 1.1, I got an error trying Minecraft) so i decided to reinstall but then I could not boot it up and make it work properly now, when i install the drivers it keeps saying no  AMD driver  is found so i can't make it run anymore. I wonder if i have done something that helped make it boot that i forgot.

How I reinstall the drivers:

  • I go to safe mode since the eGPU is detected there
  • I use  DDU  or AMD's built in clean up utility to uninstall the drivers
  • I restart the laptop though sometimes it goes off safe mode but it won't crash because there are no drivers installed (it only crashes with drivers)
  • I install the drivers using AMD's installer but after install the  AMD driver  installer opens Radeon Software but it says no  AMD drivers  is found, after restart (going off safe mode) it crashes with the eGPU

Also when i went to normal Windows with the eGPU (no drivers installed) it shows error 31 and it also says "The driver trying to start is not the same as the driver for the POSTed display adapter"

 

I just disabled the PCI port that was connected to my eGPU and the fans continued spinning after crash/blank screen at boot!

 

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

I have been trying to reinstall the drivers for a long time...

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

I am going to reset my laptop fully and try reinstall.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

It took some time but finally I got the eGPU fully working, after windows reinstall I installed the AMD drivers but I had many problems but instead of full reinstall of windows I use system restore instead. Then I realized I needed to fully disable the dGPU, so in device manager instead of disabling the video adapter I disabled the PCI port that had the dGPU and restarted. After restart I got a blue screen (BAD_SYSTEM_CONFIG_INFO) and had to run system restore. The second time I disabled the PCI port and restarted there were some huge graphic problems and I had to restart again, now that the PCI port was disabled I tried installing the drivers multiple times and got it installed! The last problem I got was was that eGPU was not working even though it said it was working properly in device manager, when I disabled the iGPU the eGPU did not run and windows was using backup graphics. When i looked at the eGPU I realized I never tried to run it from the display port on the eGPU, when I did that the monitor was working and I was able to disable the iGPU so I knew I was on the eGPU. The graphics card worked well and it was the first powerful card I ever had so I am glad i didn't give up when it didn't work the first time.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
Alejandro Echeverria
(@alejandro_echeverria)
Active Member
Joined: 1 month ago
 

Hi, 

I think I am having a similar problem .

So far: 

  • Install AMD drivers 
  • See the device working properly under device managment 
  • AMD software prompting the driver error 
  • When connnecting HDMI from egpu to display nothing happens 

You mention that: "I realized I never tried to run it from the dierplay port on the eGPU..." , could you detail step by step what you did there, maybe that's where I need to adjust my process. 

Thanks!

2020 14" Dell Inspiron 14 7490 [10th,4C,U] + RX 5600 XT @ 32Gbps-TB3 (Razer Core X) + Win10 2004 [build link]  

ReplyQuote
Daniele Cammareri
(@daniele_cammareri)
New Member
Joined: 4 weeks ago
 

Hi, I have your same problem with the two AMD graphics cards, could you take a screen and show us which PCI port to disable from Device Manager? Because I just can't find it, the graphics card using the nando program is recognized perfectly but in the drivers it is not found as your problem. I have an eGPU r9 290x and dGPU radeon hd 7400m iGPU intel hd 3000. Thanks !!

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

@alejandro_echeverria, Sorry for taking a long time to reply, by "I realized I never tried to run it from the display port on the eGPU" I meant I connected the display port on the GPU to the monitor. Also I was connecting the eGPU using the NGFF cable and it seems you are using the Razer Core X, do you have an AMD dGPU in your laptop? Also what driver error did you get? Was it the one that said no AMD driver was found?

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

@daniele_cammareri, Go to Device Manager > View > Devices by connection

Capture.v1 (1)

then go to the PCI ports and try to find which one has the dGPU

Capture2

I have one PCI port disabled since that was where my dGPU was but your might be in a different place.

 

 

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
Daniele Cammareri
(@daniele_cammareri)
New Member
Joined: 4 weeks ago
 

Hello, thanks for answering me. Unfortunately, even though I can still see my eGpu r9 290x, I install the drivers, when I open the Adrenali 2020 software, I still check no AMD driver ... what could I do again? to install old catalyst drivers? GPU clock 0 and memory 0 via Gpu-Z ...

This post was modified 2 weeks ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
aaa@aaa.com
(@aaaaaa-com)
Active Member
Joined: 4 months ago
 

@daniele_cammareri, did it still happen after disabling the dGPU through the PCI port? For me the problems stopped after disabling the dGPU. I used System Restore to save the times where the driver was in its last working state, and once fully reinstalled windows (I realized I should have just used System Restore instead).

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
 of  2