eGPU.io userbility survey.
So... after I have had lots of help from folks on here, both in threads and through the software mods have developed I feel I need to pay it back in a way. I'm pretty amateur with tech stuff so not going to be much use on that side of things but my 9 to 5 is as an Experience Designer (UI/UX/Product or whatever its being called this week) so I feel I can help on the website side of things.
My first attempt is a survey for current users, which we hope will benchmark the current site, highlight any areas it can be improved and validate our current assumptions.
If folks have time to answer the 10 questions that would be really appreciated, simple 1 to 5 scale answers so thinking caps won't really be needed, just gut feel and punch those radios.
This is an entirely anonymous survey, I have even switched off IP tracking, so no fears there.
@eightarmedpet - I've been summoned and I shall contribute 🙂
"Always listen to experts. They'll tell you what can't be done, and why. Then do it."- Robert A. Heinlein, "Time Enough for Love."
Not sure how the survey helps. The questions are very general. I suppose the survey can at least gauge overall satisfaction.
The website is almost perfect. You need to nitpick to find areas to be improved. That's where https://egpu.io/forums/feedback-suggestions/website-design/ comes in. With the results of the survey, maybe you can prioritize the suggestions from the website-design thread.
@joevt the survey is deliberately not about specifics, its about finding potential problems rather that jumping to solutionizing.
Once changes are made the survey can be redone and the metrics compared - improvements can then be benchmarked.
The questions are very loosely based around the industry standard SUS questions.
I took the survey, the output is generally positive.
The forum is a couple of years old now, it had time to evolve and works pretty well i would say, on overall.
An user can find pretty easily the builds and "how to" from the site and the information on the forum can be found somehow easily.
There are still a couple of things that could be fixed:
-Update the active thread posting feed in a way it do not fill the container with the same item, often leaving only the most active thread visible to the user.
-Update the forum search toolbar to allow users to search in the forum by categories, also link the search to the various features the site offer.
-Each forum category should also display a small description to help users to navigate through the forum, with an useful help tool-tip popup description.
-Build a welcome page explaining how to navigate through the forum, what each categories are for, how to post a build guide, rules, ect.
What's left then is moderator and admin work, that should enforce rules to keep the forum and threads organized avoiding spreading too much the content.
It may be a good idea to move to an "Enclosure XX Owner" mega threads format, having fewer but bigger threads into search for, instead multiples smaller ones.
Thanks for responding all - some great feedback, @wimpzilla really love the suggestions, I'm going to start playing around with an onboarding / FAQ page/module if its of interest to the admins.
@oliverb not sure which comment on the survey was from you... 😉
Another cheeky bump to the top... more the merrier reply wise.
I was thinking that along the FAQ, How-to welcome page, it would also be a good idea to dedicate a page listing the latest common eGPU issues.
Pretty sure it would be useful either for the basic and advanced user, to keep track about the latest incompatibilities.
Active admins and mods pack enough knowledge on the matter to keep the list updated, imo.
Great suggestions, I’m thinking roughly the same, some sort of explanation module on the home page and either an faq module or a stand alone page.
Our Homepage is the top landing page so it’s a great idea to have several modules in place of the existing banner. I prepared a report for myself to check on stats from time to time. Take a look and see if it’s helpful for you.