Issues since update to 11.4 - suggestions?
Since upgrading to 11.4 the other day my previously working eGPU setup completely unravelled. The eGPU keeps disconnecting in a never-ending loop if I set any program to use the eGPU as default with it plugged in. Once a program is set to use it it disconnects with an error report. The only solution for this I can think of is a reinstall of the OS.
Before any drastic measures are taken I thought I'd check with any of you to see wether there are any other steps I should take?
Otherwise I'm hoping all of you are having a great week. Summer is finally here and Covid is trending down, in general, across Europe. There is light in the tunnel as it were.
@leovinus, try SMC and NVRAM resets before attempting reinstall. Additionally make sure your TB wire isn't under too much stress/bent.
"Desultory reading is delightful, but to be beneficial, our reading must be carefully directed." — Seneca
Well, it seems as though the problem is a bit persistent unfortunately. I wonder, is it possible to wipe the Mac yet leave the boot camp partition intact? Or will it, too, be wiped out?
Update: It seems I found the offending piece of crap software that was causing the incessant disconnects! If a mod the thread title thusly I would be grateful on behalf of all of those who come after me with the same problem.
"Issues since update to 11.4 - Answer = Quit Jabra Direct"
I installed the software as I got better Jabra headphones for working at home. Jabra Direct is a little sketchy, requiring boot up rights and admin approval to install with a reboot. It's obviously not the best software ever created. But turning it off before I turn on my eGPU has improved stability markedly (no disconnects of far). It wouldn't even let me start a browser before disconnecting before, and now I've started X-Plane, browser windows, maps, steam, etc. without a disconnect for oh... 15-20 minutes and counting.
It's not a scientific conclusion as I can't provide a software dump or direct line of proof. But the circumstantial Jabra Direct = Disconnect, No Jabra = Stability works for me.
I've had the same issue with Discord and consequently don't run that while the eGPU is on either.
I don't think it's an issue with 11.4 at all. It just happened that I installed the software right before upgrading.
Aaaand I thought I'd furnish people with another update, in case someone stumbles on similar issues.
11.4 is by far the most unstable install I've ever encountered on Mac. As a remedy to this I'm going to wipe the drive (leaving the bootcamp partition alone, hopefully) and do a clean install. Thank goodness for external drives and iCloud. We shall see if the problems remain after that.
Not just the eGPU has been wonky, but Safari has become incredibly slow and resource intensive. The rendering of pages also breaks after a while, with white and black quarters of the screen showing and breaking a I move the cursor.
Generally the system is slow. Even keyboard input is slow after a while. It increasingly feels as though I'm running my computer on a dual core from 2011 (and I should know, I have one).
I pray to the dieties of the Apple-verse that a clean install will absolve me of these issues. Amen.
Did you recently re-locate your system components?
You might check your TB3 and DP cables for damage.
(Also confirm both of your RAM modules still appear in the Memory profile of About This Mac)
The overall system slowdown you’re describing brings to mind a physical problem with a cable or hardware connection.
@mini-i5, I would have thought as you, but this is the case even when the eGPU unplugged. And all ram shows up (I thought the same at first). Firefox and the like are perfectly fine though compared to the native applications. It's just... really weird.
Been out for a drive all day though, so I'll have to push the fresh reinstall to tomorrow. I certainly hope that solves it. If it's more serious then that then there is a hardware fault somewhere, and I don't know where to begin in diagnosing those on a Mac. But... It's worked flawlessly (aside from some odd eGPU niggles common to everyone else really) since I got it a year ago (Has it been longer? I don't remember. Covid is messing with my sense of time).
I hope you all are having a nice weekend!
In the ongoing saga of things broke since 11.4 I can happily report that 11.5 is no improvement. I found a temporary workaround which had the GPU crash less by only using it for set tasks, say Minecraft. But the problem persists. The system disconnects/crashes in rapid succession if I set the eGPU to be used as standard with set-egpu.
Unless it gets fixed, magically, by updating to the up and coming Monterey I'm going to be quite stumped. It's obviously some sort of OS issue. But for the life of me I can't pinpoint where it's at. Clean install hasn't alleviated it either. Can I make the system output a repport someone here might be able to look through?
Of course it could be an issue with the Razer, but as it works happily in certain circumstances (and has its own outlet and clean energy etc etc) I'm not so sure. If I had another unit to test the eGPU on I would. But sadly I don't. Not at the moment anyway.
Another update in my diary of despair... SUCCESS!
I frankly have no idea what changed things. I did three things at once:
- I unplugged all of my thunderbolt peripherals
- I updated to 11.5.2
- I plugged in my thunderbolt peripherals, changing which of the two TB chips the eGPU was connected to
- I turned off Mac Fans Controls checking of the eGPU temp
I'm going to go out on a limb and guess that changing the ports around was what did it. But I can't be sure. I spent my weekend happily playing Disco Elysium. Well, as happy as you can be in an adventure perfectly capturing anguish, depression and wistfulness in a chaotic world beyond your control.
Why the port configuration seemed to mess up in the first place I don't know. If that truly is what caused this. But I've added it to my future trouble shooting steps.