Aorus gaming box not detected after a few months of working normally
I have an HP spectre x360 13 i7-8550u, 16gb connected to an Aorus Gaming Box with GTX 1080. I have been using it without issues for a few months now, but yesterday it started going haywire, after I have added a mouse, keyboard and a led mousepad to the egpu's usb slots. When I first plugged them, I noticed the mouse had a high delay, so I unplugged everything and gave up on the idea. Next time when I have booted up the laptop, even though it was showing as connected, the egpu wouldn't connect to my TV, or show up on my device manager list.
I tried resetting the laptop numerous times, which would normally fix this issue, but this time it would not work.
I started the thunderbolt controller, and I have selected Remove all devices, and I have reconnected the thunderbolt, but now the connection doesn't reappear at all.
I have decided to install an older Windows OS build (1703), because recently I had a windows update, and those mess up things with egpus sometimes, but my eGPU still isn't detected. The GTX 1080 works fine on another PC.
I have tried connecting the enclosure without the GPU inside or leaving it unplugged completely overnight to do a hard-reset. After connecting it to an Asus Transformer 3 Pro; it yield the same results, despite it working previously.
When connected to any laptop, the egpu has the psu fans working as normally, and the laptop is being charged.
Initially I had a 2m Thunderbolt cable connected to the eGPU, but I noticed it isn't even charging my laptop anymore, so I tried the 0.5m original cable, and this one just charges my laptop.
I searched for all manner of information on this site, but I ran out of ideas now. I will contact Aorus for support, but before I do that, can you please share a few more things I could try?
I want to know why after removing the device from the thunderbolt controller, would it disappear completely.
Thanks in advance for all the info!
Amazon.co.uk have offered a full refund if I return the item, and at this point, I'm very tempted to take it.
Gigabyte support keep sending me to the supplier to fix the problem.
After doing every bit of troubleshooting I can and reading through every topic with the Aorus gaming box on egpu.io, I'm helpless. I just hope that after a 3 day wait period, the Gigabyte support doesn't send me back to Amazon.
Almost sounds like a PSU issue in the enclosure. Maybe those few extra peripherals you added was just a little bit too much power for it to take. The more likely reason is that maybe something got fried on the laptop's end. You said it worked with another PC. Worst case you could return the thing and get a full refund, but that would not help if it was on the laptop's end.
I am not an expert in Thunderbolt. I still can't figure out why it will just charge your laptop. Maybe there is not proper communication between the eGPU and the Laptop and it is reverting to a lower wattage charge feature. (a failsafe universal charge rate) I know this happens in USB C PD which is quite similar as it is for charge and thunderbolt is for charge and higher bandwidth. The device sending the power and the device receiving the power have to negotiate a voltage and therefore a different amount of amps. If there is a communication problem it will revert to a failsafe lower wattage charge rate. Then again I don't own a thunderbolt enclosure to know too much about this.
I tried out the eGPU enclosure on 2 laptops (HP spectre x360 and Asus Transfomer 3 Pro). It doesn't connect to either. However, I tried out the GTX 1080 Graphics card in a desktop PC and it worked ok.
The thunderbolt ports on the laptop seem to work fine with other devices.
The enclosure is still under warranty, so I'll just get it sorted out that way. I've had 2 enclosures for 1 year and have been reading about them for a while now, and I still can't figure out what's going on at times.