Dell XPS 13 (9370) + Aorus Gaming Box 1080: Thunderbolt NVM Firmware 40.00 doesn...
 
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Dell XPS 13 (9370) + Aorus Gaming Box 1080: Thunderbolt NVM Firmware 40.00 doesn't recognize eGPU as a Thunderbolt Device  

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ZJ
 ZJ
(@zj)
New Member
Joined: 3 days ago
 

Hello,

I have a Dell XPS 13 9370 and a Gigabyte Aorus Gaming Box 1080 that i have been using for a couple of years now.

Yesterday i upgraded the Thunderbolt 3 firmware on my Dell XPS 13 9370 from 33.00 to 40.00. (Firmware file: Intel_TBT3_FW_UPDATE_NVM40_2670N_A03_4.40.24.002.exe)

After that, the Thunderbolt controller stopped recognizing my eGPU - all it does it give power to the laptop, but it doesn't show up in device manager or under Thunderbolt ports.

When i click "About" in the Thunderbolt Software, it shows that there is no external GPU support:

image

I tried downgrading to version 33.00 using the FwUpdateCmd method outlined here, but i get the following error while running the procedure:

image

Are there any solutions to this?

Dell XPS 13 9370
Gigabyte Aorus Gaming Box 1080


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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@zj, Try the power reset on the Gaming Box by disconnecting power cable to it for 10 minutes then reconnect.

 

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ZJ
 ZJ
(@zj)
New Member
Joined: 3 days ago
 

@itsage, Wow. Ridiculous, that actually worked. I spent over 10 hours yesterday trying to figure that out to no avail. Thank you so much!

 

This post was modified 2 days ago

Dell XPS 13 9370
Gigabyte Aorus Gaming Box 1080


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