eGPU crashes repeatedly after working flawlessly for a few months - XPS 15 9560 ...
 
Notifications
Clear all

eGPU crashes repeatedly after working flawlessly for a few months - XPS 15 9560 + Aorus 1080 Gaming Box  

 of  2
  RSS

ddwscmin
(@ddwscmin)
Active Member
Joined: 2 months ago
 

My current setup:

DELL XPS 15 9560

Aorus 1080 Gaming Box

The problem:

I've had this setup for more than a year now, for the first couple of months it was working perfectly fine. However, for the past 3 months, I have been getting crashes while using various applications (from 3d work to some light gaming). Most of the time, the eGPU would just restart, closing any applications that were using the GPU, after awhile the eGPU reconnects and everything is back to normal (until it decides to do it all over again). Sometimes the whole laptop would goes black, unresponsive and I would have to restart, and occasionally, the eGPU would even refuse to reconnect after restart and I'd have to discharge the box for it to work. This would happen almost daily, oftentimes multiple times per day.

Some more info:

I'd probably have to note that the problem starts to appear around the time I removed my battery, and started running the laptop on AC primarily. Also, it seems to happen whenever I plug both my Dell adapter and the USB-C into the machine (which should be fine according to my own research, however odd since it wasn't like this before). When I run only the USB-C cable to my laptop, it runs fine but the performance is capped since the cable only delivers 65W, when the laptop needs 130W to perform properly.

I tried monitoring my system before the crashes, everything seemed normal (GPU temps ~50oC, CPU temps ~78oC).  I don't really know if it's related but it would crash more often if I turn on Turbo Boost on my CPU.

I tried installing NVIDIA drivers, both the latest versions and the older ones, but to no avail.

There was once I tried to clean the outlet by blowing out the dust, the problem seized for 3 days but then it came back again :(.

 

I'd greatly appreciate any effort given to help troubleshoot my problem, I tried to just ignore it but it has gotten more and more on my nerves the past couple weeks. I tried so many things and I think I'm losing my mind every time it happens. I apologize if I miss any info and would be happy to provide any more related to this problem! 

Thank you all!

Dell XPS 15 9560 + GTX 1080 (Aorus Gaming Box) + Windows 10


ReplyQuote
itsage
(@itsage)
Founder Admin
Joined: 5 years ago
 

@ddwscmin, Do you have the Nvidia dGPU enabled while the eGPU is connected? I would say to start with running DDU to remove the existing drivers first. Next is to disable the dGPU then install drivers with eGPU connected.

 

LinkedIn | Twitter | Facebook | Youtube | Instagram
 
external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide

 
2018 Mac Mini [8th,4C,B] + RX Vega 56 Nano @ 32Gbps-TB3 (Gigabyte Gaming Box) + macOS 12.0 & Win11 [build link]  


ReplyQuote
ddwscmin
(@ddwscmin)
Active Member
Joined: 2 months ago
 

@itsage, I have the dGPU drivers installed but always have it disabled. I'll do it and get back to you, thanks!

 

Dell XPS 15 9560 + GTX 1080 (Aorus Gaming Box) + Windows 10


ReplyQuote
ddwscmin
(@ddwscmin)
Active Member
Joined: 2 months ago
 

@itsage, Update: I've done everything you told me to, I tried going for one night but it didn't seem to fix anything, I got the crash after 10 minutes of gaming (Turbo Boost not even enabled, CPU and GPU temps were way below 75oC and 45oC). 🙁

 

Dell XPS 15 9560 + GTX 1080 (Aorus Gaming Box) + Windows 10


ReplyQuote
 

go to the registry  HKLM\System\CurrentControlSet\Control\GraphicsDrivers and set key TdrLevel=0 (disable TDR)

Lenovo Ideapad 320-15IKB (80XL)
EXP GDC 8.x
Nvidia GTX 1050Ti


ReplyQuote
ddwscmin
(@ddwscmin)
Active Member
Joined: 2 months ago
 

@ffoggy, I've tried to look for the registry but I can't find it? Maybe the settings is not on my laptop?

Anyways, is it likely that the problem could've been caused by the USB-C cable or the PSU? I've been looking at other forums and some say that those two are the culprits. Is there a way that I can troubleshoot such problems, since supply is pretty limited where I live and the Thunderbolt cables as well as the flex PSU can cost a lot.

Edit: The cable that I'm using is included with the LG Ultrafine display one, the specs seem pretty nice but IDK if it's possibly the cause to all this.

Dell XPS 15 9560 + GTX 1080 (Aorus Gaming Box) + Windows 10


ReplyQuote
Boltoway
(@boltoway)
Estimable Member
Joined: 2 years ago
 

@ddwscmin, Try adding a TdrDelay ValueData of 10 and a TdrDdiDelay ValueData of 20 in the Windows Registry Editor, under: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers

 

You can also try changing NVIDIA Global Power Settings to Prefer Maximum Power.

 

For further information on TDR, I suggest reading this article

 

2020 14" Lenovo ThinkPad E14 Gen 2 (MX450) [11th,4C,G] + GTX 1080 @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 20H2

 
2018 Intel NUC8i5BEH [8th,4C,U] + GTX 1070 @ 32Gbps-TB3 (AORUS Gaming Box) + Win10 LTSC // modified 1947 Philips Model 100 Radio custom NUC case [build link]  


ReplyQuote
ddwscmin
(@ddwscmin)
Active Member
Joined: 2 months ago
 

@boltoway, I did as you say, but I just want to make sure I did it correctly. Is this what it's supposed to look like? Thanks!

image

 

Dell XPS 15 9560 + GTX 1080 (Aorus Gaming Box) + Windows 10


ReplyQuote
Boltoway
(@boltoway)
Estimable Member
Joined: 2 years ago
 

@ddwscmin, Perfect! Let me know if that works.

 

2020 14" Lenovo ThinkPad E14 Gen 2 (MX450) [11th,4C,G] + GTX 1080 @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 20H2

 
2018 Intel NUC8i5BEH [8th,4C,U] + GTX 1070 @ 32Gbps-TB3 (AORUS Gaming Box) + Win10 LTSC // modified 1947 Philips Model 100 Radio custom NUC case [build link]  


ReplyQuote
ddwscmin
(@ddwscmin)
Active Member
Joined: 2 months ago
 

@boltoway, Update: I've been running flawlessly for just about a day since I tried your method, but sadly it just decided to crash, unfortunately 🙁 Before that the laptop even completely shuts off while I was rendering in Blender, causing the eGPU to not connect afterwards. After having everything up and running again it crashed after I started the rendering again (with Turbo Boost on, I was turbo boosting previously after the "fix" but it seemed to ran fine, little did I know).

 

Dell XPS 15 9560 + GTX 1080 (Aorus Gaming Box) + Windows 10


ReplyQuote
 of  2