HP Spectre x360 15 CH with HP Omen Accelerator
 
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HP Spectre x360 15 CH with HP Omen Accelerator  

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Joe Booth
(@joe_booth)
Active Member
Joined: 3 years ago
 

Hi All,

First attempt at an eGPU after I managed to bag the omen for £199. I had a spare 1070 lying around so it made sense as the omen was about the same price as a dock I needed anyway.

Basically no matter what I do, I cannot get it to recognise the omen as a thunderbolt device. The machine sees it as a USB hub but nothing else. I've updated thunderbolt but it refuses to recognise it. It sort of looks like thunderbolt crashes when it's plugged in as I have to re-open it afterwards.

Just wondering if anybody has an idea before I return it.

Cheers

Joe

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Founder Admin
Joined: 4 years ago
 

What version of Intel Thunderbolt Software are you running?

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2020 13" MacBook Pro [10th,4C,G] + RX 6700 XT @ 32Gbps-TB3 (CM MasterCase EG200) + Win10 1903 [build link]  


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Joe Booth
(@joe_booth)
Active Member
Joined: 3 years ago
 

Hopefully you can see the below...

Oh and if it helps, device manager reports it as a "billboard Device" under a USB devices.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Founder Admin
Joined: 4 years ago
 

What's the full model number of your HP laptop? The screen capture indicates it could not locate a Thunderbolt 3 controller. Your laptop may have USB-C only.

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external graphics card builds
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2020 13" MacBook Pro [10th,4C,G] + RX 6700 XT @ 32Gbps-TB3 (CM MasterCase EG200) + Win10 1903 [build link]  


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Joe Booth
(@joe_booth)
Active Member
Joined: 3 years ago
 

It's this one...  https://store.hp.com/UKStore/Merch/Product.aspx?id=3DL06EA&opt=ABU&sel=NTB

It should have 2 thunderbolt 3 enabled ports, and the side of the chassis has the lightning bolt next to both ports...

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Founder Admin
Joined: 4 years ago
 

The lighting bolt marking is a good sign. Check HP Support website or HP Updates to run BIOS and firmware updates.

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external graphics card builds
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2020 13" MacBook Pro [10th,4C,G] + RX 6700 XT @ 32Gbps-TB3 (CM MasterCase EG200) + Win10 1903 [build link]  


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Joe Booth
(@joe_booth)
Active Member
Joined: 3 years ago
 

I've opened a case with HP although from past experience I'm seriously not expecting much from their support...

The computer has all the updates that are available applied, including the bios. I've done everything I can find for it. I'm at a lost end with it, although I don't have much experience with Thunderbolt...

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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4chip4
(@4chip4)
Estimable Member
Joined: 4 years ago
 

While it seems both ports are marked TB, have you tried plugging the Accelerator in both? Also, is there any difference if you plug it in while booted or starting with the Accelerator already plugged in?

I'm contemplating upgrading my 8550U powered Spectre to that and will be having one almost identical to yours with me next week (interested in how much closer to H than U in performance are those units), so if you're not close to the return date, we could compare notes.

2017 HP Spectre x360 15 i7-8550U GTX150 + GTX970@16Gbps-TB3 (HP Omen Accelerator) + Oculus Rift + Win10 [no guide] HP Omen Accelerator Thunderbolt 3 enclosure legs stand removal walkthrough
Employed by HP, but my posts and opinions expressed on this forum are my own.


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Joe Booth
(@joe_booth)
Active Member
Joined: 3 years ago
 

I've got about 25 days left I think, I only received it this week. It's a nice machine, I had the very first one of these around 18 months ago which was great until it broke. HP sent me 5 different replacements which were either faulty or damaged before eventually refunding me. I really had to think carefully about giving them another chance but the price difference between this and the 2in1 XPS is too hard to ignore.

As suspected I spoke to HP technical support, who were useless - well actually beyond useless. According to the person I spoke to, the Spectre doesn't have thunderbolt only USB-C. She suggested I plug a mouse into the port to see if they worked... **Slaps Face**

I did make some progress today, I wiped the machine and went back to HPs original version, and I'm now at the below. Closer but no cigar...

[img] [/img]
This post was modified 3 years ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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Joe Booth
(@joe_booth)
Active Member
Joined: 3 years ago
 

Hitting the brick wall again, nothing I do will get the Spectre to see it as a thunderbolt device. I don’t have any other devices that have thunderbolt ports or any other external thunderbolt devices so I cannot rule out either or. 

Has as anybody had an issue like this before, with the enclosure being recognised as just a USB device?

joe

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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