Newest Aorus Gaming Box F1.3 Firmware br...
 

Newest Aorus Gaming Box F1.3 Firmware broke LEDs  

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absolutelytop
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Apr 13, 2019 9:02 pm  

Hello all,

I have been trying to fix this issue for hours but I have no clue what I'm doing and nothing I'm doing is working. I recently downloaded the F1.3 firmware from https://www.gigabyte.com/us/Graphics-Card/GV-N1080IXEB-8GD#support-dl-firmware in hopes that it would reduce my fan noise and fix the issue where my fans got extremely loud when the computer would shut down. I had never installed any firmware for my gaming box before. It's been working perfectly for months.

I install the firmware, it says it's successful, but then windows asks me if it installed properly because it might not have. I wasn't sure if it did or not, so I just said yes. Immediately after doing this, I noticed the LEDs were off on my gaming box. It's still working in every other regard, just no LEDs. My computer is also now bugging me that there's an Unknown USB Device (Device Descriptor Request Failed) and I think this might have to do with it but I can't figure out how to fix it. I then tried installing an older firmware version, but the LEDs still didn't work. I'm not even sure how to uninstall 1.3 tbh. I unplugged the eGPU from it's power for 10 minutes, nothing.

So then I did a system restore on my laptop to a couple of days ago, still nothing. I reinstalled the VGA driver on their site, nothing. I just can't figure it out and I'm so frustrated/upset right now cuz I have no clue what I'm doing, what caused this, and how to fix it. I tried looking at forums and I can't even find anybody with the same issue.

Does anybody have any ideas? I just want my egpu to work again and wish I never installed this firmware.... If it ain't broke...

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theitsage
(@itsage)
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Apr 14, 2019 12:08 am  

Several members have noticed this non-functional RGB on firmware 1.3. This post details what this firmware does and potential conflict that causes issues. I encountered it myself most often in macOS. I simply disconnect the Gaming Box from power source for a while then reconnect. The RGB would come back when run it in Windows.

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Clement
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Apr 14, 2019 9:35 pm  

Yep, it seems to be a problem with macOS only, I'd be curious to know if it's a Mojave thing or it it applies to all versions that supports eGPU.

I've successfully cold booted shutdown and rebooted on Windows without the Holtek microprocessor crashing, but as soon as you boot macOS with the device plugged in it dies. Rebooting on Windows doesn't bring it back, and as @itsage said, you need to unplug the Gaming Box from power source for a while to reset it. That is a shame. 

If you use the eGPU while the Holtek microprocessor is dead, the (real) problem isn't the absence of LEDs, its that the fans won't kick in to draw hot air out of the eGPU enclosure. I monitored the GPU fan on Windows and could ear the PSU fan getting louder under load, but the side fans didn't kick in. So it's OK if you're going to use it on light load, or your place is really cold 😉 

Hot-plugging the eGPU on macOS works and the HOLTEK shows in the USB device list.

Holtek USB device

I have stresses the GPU and the side fans kicked in when the GPU was getting hot and shutdown when it was cool enough. 

You can easily flash back to F1.1 as I mentioned here. But the fans will be loud again... for now I've chosen to stay with F1.3, but I hope Gigabyte will fix it and release a new one that's more stable and works with macOS, or at resets itself more easily.

Mid 2018 13" MacBook Pro: 2.7 GHz i7, 16GB DDR3, 1TB SSD, Touch Bar, 4 TB3 Ports Geekbench
eGPU: Gigabyte RX 580 Gaming Box - Thunderbolt F1.0_H2D - Holtek F1.1 - GV-RX580IXEB-8GD F2 Geekbench


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Clement
(@mowglibook)
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Apr 14, 2019 9:58 pm  

Re-

I unplugged the eGPU from it's power for 10 minutes, nothing.

You should unplug all power source from it for 30secs or so. No need to wait 10mn if you leave the thunderbolt cable plugged I don't think it resets. I have a Samsung T1 SSD plugged to it and it has a convenient LED that is blue when powered and off when shutdown. I can see it go dark a couple of seconds after the I unplug the power cord and thunderbolt cable.

Mid 2018 13" MacBook Pro: 2.7 GHz i7, 16GB DDR3, 1TB SSD, Touch Bar, 4 TB3 Ports Geekbench
eGPU: Gigabyte RX 580 Gaming Box - Thunderbolt F1.0_H2D - Holtek F1.1 - GV-RX580IXEB-8GD F2 Geekbench


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absolutelytop
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Apr 14, 2019 11:22 pm  

I left it off and unplugged from everything all day. Plugged it back in, still no LEDs. :/ :/ :/

Edit: Also worth noting, I'm Windows only. I'm not sure if I'm having the same issue that you guys are talking about... this is purely an LED issue, everything else seems to be working. But then also I have no clue what firmware version I'm on. Supposedly the system restore would put me back to default, but it didn't, and it won't let me install 1.3 again, so I'm not sure what's going on.

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absolutelytop
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Apr 16, 2019 5:39 pm  

Any other ideas? This is frustrating me to the point where I might just buy a completely new eGPU.

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blerghcity
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Apr 17, 2019 1:51 pm  

@absolutelytop I seem to have the same symptoms as you. All fans seem to work normally and the eGPU works fine (to my knowledge), but the LEDs no longer come on and I receive conflicting messages from Windows after connecting: I receive a 'usb device not recognized' alert, and then immediately a 'rtx 2070 connected' alert, and the 2070 is detected by geforce experience, msi afterburner, etc.

I have the new 1.3 firmware but the issue didn't pop up immediately after I installed it. Weirdly enough, it happened instantly after I  switched from my old 2011 1080p monitor, plugged into the egpu from HDMI to a new Dell 1440p monitor which I connected via the DisplayPort output. Ever since then I've been having the exact same issues as you. I also am running on Windows, not mac or bootcamp or anything. Not sure what to do since the eGPU seems to perform fine but I'm not good enough with electronics to be sure. I'll probably have to send it in to Aorus eventually.  

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absolutelytop
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Apr 17, 2019 9:21 pm  

@blerghcity, did you happen to recently install the new Nvidia driver by any chance?? I updated that and the firmware for my gaming box on the same day, and now I'm thinking that it might actually be an issue with the new nvidia driver??

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blerghcity
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Apr 17, 2019 9:26 pm  

@absolutelytop I do indeed have the new driver, 425.31. That could be the issue and I just mis-correlated the issue with getting my new monitor. Have you tried going back to a previous driver and seeing if that fixed the issue? 

I know it doesn't seem to affect the performance of the item, but it also may be a symptom if a bigger problem I haven't noticed yet. Also, how is my wife gonna know how cool I am if my eGPU doesn't have RGB? She won't.

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absolutelytop
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Apr 17, 2019 10:22 pm  

@blerghcity I just tried to go back to a previous driver and my computer blue screened on restart, so I don't think it actually worked, as when I checked, it says I still have the most recent one... I'm pretty angry right now and don't have it in me to try again. Nothing's working. I can't even get Aorus Engine to work... I just really regret installing the newest firmware/nvidia driver and I'm ready to throw this thing in the trash and buy a Razer Core or something.

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theitsage
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Apr 17, 2019 10:29 pm  

@absolutelytop What's the specs of your host system? If it has an Nvidia dGPU it may complicate things when you update the drivers.

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absolutelytop
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Apr 17, 2019 10:47 pm  

@theitsage , it's integrated graphics. Intel UHD Graphics 620. I have a 13 inch HP Spectre x360 btw. The 8th gen version from 2018.

@blerghcity , I submitted a ticket to Aorus themselves. I'm hoping they can help but I'm not very confident they'll be able to.

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absolutelytop
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Apr 17, 2019 11:19 pm  

"Dear customer,

Update bios firmware shouldn't related to led feature on graphics card. If you have reload Nvidia driver and Aorus Engine 1.60 leds still not lights up at all, please test it onto other compatible PC to check if it has same results to verify led physical issue that you may whether refer to gaming box vendor's warranty or Gigabyte RMA service."

Well that was a useless response. I don't have another computer to test this on so I'm not quite sure what to do at this point... I don't see how it's a physical issue when it broke after installing the firmware/drivers.

Once they approve my account on their forums, I guess I'll make a post there too.

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blerghcity
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Apr 18, 2019 3:35 am  

blergh, yeah, i guess plugging it into another TB3 device would be the first step in the debugging process, but that assumes you have another device, which I don't either. Not incredibly helpful.

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marakalastic
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May 27, 2019 2:25 am  

Hey @absoluteytop, any luck with this issue?

I'm also experiencing the issue where my LED's have not worked since flashing the 1.3 H2D firmware onto the Box.

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absolutelytop
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May 29, 2019 5:08 pm  
@marakalastic Nope. Nada. And I just found somebody on Reddit with the same issue. I gave up after Aorus suggested it was a hardware issue and to test it out with another device. As if I have another laptop just lying around to play with. Sigh.

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ishikawa_goemon
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May 30, 2019 1:40 pm  

@marakalastic and @absolutelytop

Chiming in to this conversation. I also started experiencing issues with my Aorus Gaming Box's side fans after performing the FW 1.3 update. My LEDs have continued to work though. After contacting Gigabyte, I received the same response to try the Gaming Box with another TB3 enabled laptop. I don't have access to this but fortunately, there is another engineering student in my class who recently purchased an Aorus Gaming Box RTX 2070.

*I used this different EGPU (Aorus Gaming Box RTX 2070) on my laptop and the side fans still do not spin up
*I purchased a new active TB3 cable. Though I achieved more consistent performance when connecting the EGPU, my side fans still do not spin.

At this point, I am a bit at a loss as to what is the cause of this. The same performance with a new Gaming Box makes me feel that some software on my laptop had an error during the FW1.3 update. Skimming the web, it seems that some users with older models of the Gaming Box (1070 and 1080) also had this issue with LEDs or Fans after firmware updates. The latest I saw was that it could have something to do with the USB controller of the laptop.

Sorry this doesn't resolve the problem but I wanted to give you some additional data points.

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ishikawa_goemon
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May 30, 2019 9:53 pm  

Interesting note...using the new TB3 cable, I used the RTX 2070 H2D version and ran it successfully. After the reboot, (still no side fans), I tried to use the FW 1.3 file but I received a warning that there was no Gaming Box detected and the LEDs stopped working (though the GPU still worked).

I was finally able to resolve the LED and non-detect issue by using the method @itsage described. By unplugging the Gaming Box for about 15 seconds or so, uninstalling the malfunctioning "Billboard Device" in device manager, and then replugging the Gaming Box back in, I was able to get it to redetect with LEDs.

Still no side fans. I checked the forums for some users who have used RX580 as well and it seems the FW update software can mess up the Holtek controller? A few people mentioned fixing their issue by flashing back to FW1.1.

I've tried re-running the normal H2D and though it finishes successfully, after a restart, still see no spinning side fans. Any ideas on how users were able to go back to the older firmware?

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ishikawa_goemon
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May 31, 2019 3:44 pm  

Firmware 1.3 seems to be a trade-off of either working side fans or working LEDs but not both. If you ended up with non-working side fans and working LEDs, you can install the FW1.1 for the RX580 gaming box (downloaded from Gigabyte's site) and it will get your side fans spinning again. You will lose your LEDs though.

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jnrfalcon
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Jun 9, 2019 9:14 am  

The release note does say FW 1.3 "Reduce small fan noise in idle mode." So... the just cut the fan off...? I kinda like it being quite though. It can now blend into the base background noise in my bedroom, which wasn't high at all before my gaming box joined. I'm just worried because when I am running WOW at 40-ish fps (with high limit set to 75) and charging my XPS 15 9560 at the same time, the side fans still won't kick in. 

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