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Newest Aorus Gaming Box F1.3 Firmware broke LEDs  

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absolutelytop
(@absolutelytop)
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Posts: 7
April 13, 2019 9:02 pm  

Hello all,

I have been trying to fix this issue for hours but I have no clue what I'm doing and nothing I'm doing is working. I recently downloaded the F1.3 firmware from https://www.gigabyte.com/us/Graphics-Card/GV-N1080IXEB-8GD#support-dl-firmware in hopes that it would reduce my fan noise and fix the issue where my fans got extremely loud when the computer would shut down. I had never installed any firmware for my gaming box before. It's been working perfectly for months.

I install the firmware, it says it's successful, but then windows asks me if it installed properly because it might not have. I wasn't sure if it did or not, so I just said yes. Immediately after doing this, I noticed the LEDs were off on my gaming box. It's still working in every other regard, just no LEDs. My computer is also now bugging me that there's an Unknown USB Device (Device Descriptor Request Failed) and I think this might have to do with it but I can't figure out how to fix it. I then tried installing an older firmware version, but the LEDs still didn't work. I'm not even sure how to uninstall 1.3 tbh. I unplugged the eGPU from it's power for 10 minutes, nothing.

So then I did a system restore on my laptop to a couple of days ago, still nothing. I reinstalled the VGA driver on their site, nothing. I just can't figure it out and I'm so frustrated/upset right now cuz I have no clue what I'm doing, what caused this, and how to fix it. I tried looking at forums and I can't even find anybody with the same issue.

Does anybody have any ideas? I just want my egpu to work again and wish I never installed this firmware.... If it ain't broke...

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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theitsage
(@itsage)
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April 14, 2019 12:08 am  

Several members have noticed this non-functional RGB on firmware 1.3. This post details what this firmware does and potential conflict that causes issues. I encountered it myself most often in macOS. I simply disconnect the Gaming Box from power source for a while then reconnect. The RGB would come back when run it in Windows.

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Clement
(@mowglibook)
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April 14, 2019 9:35 pm  

Yep, it seems to be a problem with macOS only, I'd be curious to know if it's a Mojave thing or it it applies to all versions that supports eGPU.

I've successfully cold booted shutdown and rebooted on Windows without the Holtek microprocessor crashing, but as soon as you boot macOS with the device plugged in it dies. Rebooting on Windows doesn't bring it back, and as @itsage said, you need to unplug the Gaming Box from power source for a while to reset it. That is a shame. 

If you use the eGPU while the Holtek microprocessor is dead, the (real) problem isn't the absence of LEDs, its that the fans won't kick in to draw hot air out of the eGPU enclosure. I monitored the GPU fan on Windows and could ear the PSU fan getting louder under load, but the side fans didn't kick in. So it's OK if you're going to use it on light load, or your place is really cold 😉 

Hot-plugging the eGPU on macOS works and the HOLTEK shows in the USB device list.

Holtek USB device

I have stresses the GPU and the side fans kicked in when the GPU was getting hot and shutdown when it was cool enough. 

You can easily flash back to F1.1 as I mentioned here. But the fans will be loud again... for now I've chosen to stay with F1.3, but I hope Gigabyte will fix it and release a new one that's more stable and works with macOS, or at resets itself more easily.

Mid 2018 13" MacBook Pro: 2.7 GHz i7, 16GB DDR3, 1TB SSD, Touch Bar, 4 TB3 Ports Geekbench
eGPU: Gigabyte RX 580 Gaming Box - Thunderbolt F1.0_H2D - Holtek F1.3 - GV-RX580IXEB-8GD F2 Geekbench


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Clement
(@mowglibook)
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Posts: 10
April 14, 2019 9:58 pm  

Re-

I unplugged the eGPU from it's power for 10 minutes, nothing.

You should unplug all power source from it for 30secs or so. No need to wait 10mn if you leave the thunderbolt cable plugged I don't think it resets. I have a Samsung T1 SSD plugged to it and it has a convenient LED that is blue when powered and off when shutdown. I can see it go dark a couple of seconds after the I unplug the power cord and thunderbolt cable.

Mid 2018 13" MacBook Pro: 2.7 GHz i7, 16GB DDR3, 1TB SSD, Touch Bar, 4 TB3 Ports Geekbench
eGPU: Gigabyte RX 580 Gaming Box - Thunderbolt F1.0_H2D - Holtek F1.3 - GV-RX580IXEB-8GD F2 Geekbench


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absolutelytop
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April 14, 2019 11:22 pm  

I left it off and unplugged from everything all day. Plugged it back in, still no LEDs. :/ :/ :/

Edit: Also worth noting, I'm Windows only. I'm not sure if I'm having the same issue that you guys are talking about... this is purely an LED issue, everything else seems to be working. But then also I have no clue what firmware version I'm on. Supposedly the system restore would put me back to default, but it didn't, and it won't let me install 1.3 again, so I'm not sure what's going on.

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absolutelytop
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April 16, 2019 5:39 pm  

Any other ideas? This is frustrating me to the point where I might just buy a completely new eGPU.

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blerghcity
(@blerghcity)
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April 17, 2019 1:51 pm  

@absolutelytop I seem to have the same symptoms as you. All fans seem to work normally and the eGPU works fine (to my knowledge), but the LEDs no longer come on and I receive conflicting messages from Windows after connecting: I receive a 'usb device not recognized' alert, and then immediately a 'rtx 2070 connected' alert, and the 2070 is detected by geforce experience, msi afterburner, etc.

I have the new 1.3 firmware but the issue didn't pop up immediately after I installed it. Weirdly enough, it happened instantly after I  switched from my old 2011 1080p monitor, plugged into the egpu from HDMI to a new Dell 1440p monitor which I connected via the DisplayPort output. Ever since then I've been having the exact same issues as you. I also am running on Windows, not mac or bootcamp or anything. Not sure what to do since the eGPU seems to perform fine but I'm not good enough with electronics to be sure. I'll probably have to send it in to Aorus eventually.  

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absolutelytop
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April 17, 2019 9:21 pm  

@blerghcity, did you happen to recently install the new Nvidia driver by any chance?? I updated that and the firmware for my gaming box on the same day, and now I'm thinking that it might actually be an issue with the new nvidia driver??

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blerghcity
(@blerghcity)
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April 17, 2019 9:26 pm  

@absolutelytop I do indeed have the new driver, 425.31. That could be the issue and I just mis-correlated the issue with getting my new monitor. Have you tried going back to a previous driver and seeing if that fixed the issue? 

I know it doesn't seem to affect the performance of the item, but it also may be a symptom if a bigger problem I haven't noticed yet. Also, how is my wife gonna know how cool I am if my eGPU doesn't have RGB? She won't.

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absolutelytop
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April 17, 2019 10:22 pm  

@blerghcity I just tried to go back to a previous driver and my computer blue screened on restart, so I don't think it actually worked, as when I checked, it says I still have the most recent one... I'm pretty angry right now and don't have it in me to try again. Nothing's working. I can't even get Aorus Engine to work... I just really regret installing the newest firmware/nvidia driver and I'm ready to throw this thing in the trash and buy a Razer Core or something.

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theitsage
(@itsage)
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April 17, 2019 10:29 pm  

@absolutelytop What's the specs of your host system? If it has an Nvidia dGPU it may complicate things when you update the drivers.

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absolutelytop
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April 17, 2019 10:47 pm  

@theitsage , it's integrated graphics. Intel UHD Graphics 620. I have a 13 inch HP Spectre x360 btw. The 8th gen version from 2018.

@blerghcity , I submitted a ticket to Aorus themselves. I'm hoping they can help but I'm not very confident they'll be able to.

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absolutelytop
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April 17, 2019 11:19 pm  

"Dear customer,

Update bios firmware shouldn't related to led feature on graphics card. If you have reload Nvidia driver and Aorus Engine 1.60 leds still not lights up at all, please test it onto other compatible PC to check if it has same results to verify led physical issue that you may whether refer to gaming box vendor's warranty or Gigabyte RMA service."

Well that was a useless response. I don't have another computer to test this on so I'm not quite sure what to do at this point... I don't see how it's a physical issue when it broke after installing the firmware/drivers.

Once they approve my account on their forums, I guess I'll make a post there too.

This post was modified 7 days ago

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blerghcity
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April 18, 2019 3:35 am  

blergh, yeah, i guess plugging it into another TB3 device would be the first step in the debugging process, but that assumes you have another device, which I don't either. Not incredibly helpful.

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