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Random freezing in Windows 10 Pro with Intel NUCi7BEH + Razor Core X + GTX 2060 ...
 

Random freezing in Windows 10 Pro with Intel NUCi7BEH + Razor Core X + GTX 2060 SUPER  

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schmosef
(@schmosef)
Active Member
Joined: 1 month ago
 

I bought the NUC in early August. It was working well but I wanted more gaming power, so I added the eGPU and GPU.

Installation was a breeze. At first, everything seemed to be going well. After a few days I started noticing that Windows was randomly freezing.

At first, I thought it was the NUC. I had it exchanged with a new, replacement unit. The problem didn't go away.

I haven't been able to identify a pattern to when the freezing happens. But it only happens if the eGPU is connected.

It can happen during heavy use, simple web browsing and even when the NUC is idle. Sometimes the system freezes within a few minutes of booting. Sometimes it can be a few days before it freezes.

I've tried the legacy TB3 drivers and the new DCH TB3 drivers. I've swapped GPUs with a GTX 2060, from another PC. I've re-installed Windows 1903 and even tried 1709 (the GPU drivers wouldn't install until I updated it to 1803).

Nothing I've tried helps. The freezing always comes back.

When the system freezes, it's completely locked up. It doesn't come back if I disconnect the TB3 cable and try to use the iGPU. I have to hold down the power button to force a power off, then turn it on again.

Windows Event Viewer doesn't show any issues except that it detects the system was not shut down properly. No reports of device or driver problems.

I've contacted Intel support but they haven't been helpful, so far.

Is this possibly an issue with my eGPU enclosure?

Anybody have any insight or advice?

PC: Intel NUC8i7BEH 32GB Corsair RAM, 1TB Samsung Evo Plus NVMe, 2TB Seagate SATA SSHD
eGPU: Razor Core X
GPU: GTX 2060 SUPER 8GB


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nukeclears
(@nukeclears)
New Member
Joined: 1 month ago
 

Exact same issue with an RTX 2070 with a Razer Core X. I've found some other people with this issue as well with the same setup (20 series GPU, Razer Core X).

Currently a workaround is connecting the display to the laptop instead of the eGPU, this fixes the crashing completely. However you do get the reduced performance (same as running on a laptops internal display).

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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schmosef
(@schmosef)
Active Member
Joined: 1 month ago
 

Thanks, I have a GTX 1060 GPU in another computer and was thinking of testing a swap. I guess I'll go ahead with that and will post my results.

Actually, now that I think about it, I had a GTX 1050 GPU in the eGPU for about a week, while I waited for the 2060 Super to arrive. I had no issues then.

Do you think it could be an Nvidia driver issue? Razor lists the 20 series GPUs as compatible, you'd think that they had done some testing. Maybe it's a recent bug or something in combination with the TB3 drivers and newer builds of Windows 10. Do you know if anyone has tried to contact Razor about this?

It's just weird that the system completely freezes. I guess I'm spoiled now but it's been like 20 years since I've had to deal with Windows completely locking up, like this. And there's nothing relevant shown in Event Viewer, which implies a low level hardware issue.

When the NUC is running properly I can pull the TB3 cable and it recovers fine and reverts to the iGPU.

Even if there's a fault in the GPU drivers, I feel like the TB3 drivers/subsystem should just fail the device and allow Windows to carry on.

I wanted to ask about this on the Nvidia forums but they seem to be in the middle of a forum software upgrade and it's not going well. From what I can tell, you can't even search their forums, right now, among many other missing features. Their user community is up in arms.

Sorry that you're also experiencing this issue. I guess it's a little bit of a relief that I'm not the only one, because maybe, with enough people complaining, we can get it resolved.

This post was modified 1 month ago

PC: Intel NUC8i7BEH 32GB Corsair RAM, 1TB Samsung Evo Plus NVMe, 2TB Seagate SATA SSHD
eGPU: Razor Core X
GPU: GTX 2060 SUPER 8GB


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itsage
(@itsage)
Famed Member Admin
Joined: 3 years ago
 

@schmosef I have noticed this same freezing behavior too on a NUCi5BNH + 1060 eGPU. I have used this same NUC with an RX 580 eGPU for nearly a year without issues.

 

Best ultrabooks for eGPU use

eGPU enclosure buying guide


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schmosef
(@schmosef)
Active Member
Joined: 1 month ago
 
Posted by: @itsage

I have used this same NUC with an RX 580 eGPU for nearly a year without issues.

 

Well that's something. I appreciate the info. Which TB3 driver are you using? The legacy driver or the DCH driver? And which version? Someone on Reddit just posted that he solved some USB stuttering issues by using the 16.x version of the legacy TB3 driver.

PC: Intel NUC8i7BEH 32GB Corsair RAM, 1TB Samsung Evo Plus NVMe, 2TB Seagate SATA SSHD
eGPU: Razor Core X
GPU: GTX 2060 SUPER 8GB


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nukeclears
(@nukeclears)
New Member
Joined: 1 month ago
 

@schmosef

Just tried the legacy driver, same issue persists. 

 

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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schmosef
(@schmosef)
Active Member
Joined: 1 month ago
 

I've had it running with a GTX 1060 3GB card, for a few days now. It's been fine, so far, but there's a noticeable frame rate drop in games, from when I was using the GTX 2060 Super.

I hope this issue gets resolved.

This post was modified 1 month ago

PC: Intel NUC8i7BEH 32GB Corsair RAM, 1TB Samsung Evo Plus NVMe, 2TB Seagate SATA SSHD
eGPU: Razor Core X
GPU: GTX 2060 SUPER 8GB


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nukeclears
(@nukeclears)
New Member
Joined: 1 month ago
 

Found a second workaround, for me disabling the intel integrated graphics in device manager also fixes the issue. It does add extra manual work but this way you can still connect the display to the eGPU.

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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schmosef
(@schmosef)
Active Member
Joined: 1 month ago
 
Posted by: @nukeclears

Found a second workaround, for me disabling the intel integrated graphics in device manager also fixes the issue. It does add extra manual work but this way you can still connect the display to the eGPU.

You're lucky. This never worked for me.

PC: Intel NUC8i7BEH 32GB Corsair RAM, 1TB Samsung Evo Plus NVMe, 2TB Seagate SATA SSHD
eGPU: Razor Core X
GPU: GTX 2060 SUPER 8GB


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