Trouble setting up a windows laptop XPS 13 7390 with RX 580 Gigabyte gaming box
 
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Trouble setting up a windows laptop XPS 13 7390 with RX 580 Gigabyte gaming box  

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Makinori
(@makinori)
New Member
Joined: 1 year ago
 

Ive got a RX 580 Gigabyte Gaming Box. When I connect my EGPU to my Dell XPS 13 9370, it turns on and I can use it to charge and use my peripherals but the external monitor is never detected and when I go to my device manager it tells me:

This device cannot find enough free resources that it can use. (Code 12)

If you want to use this device, you will need to disable one of the other devices on this system.

You need to restart your computer before the changes you made to this device will take effect.

However whenever I try to do this im hit with a Bitlocker error which tells me to get a recovery key. I have tried to get one but my microsoft account is locked out for no particular reason.

Is setting up a EGPU this hard? I switched to a windows laptop from a macbook pro because I just wanted a plug and play experience, I literally tried everything on the macbook pro to work and eventually gave up and went to windows but im facing multiple mind boggling problems once again.

This topic was modified 1 year ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@makinori Which version of Windows 10 are you running? Type winver into the Taskbar search box.

 

external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide

 
2020 15" HP Spectre X360 [11th,4C,G] + RTX 2080 Ti @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 2004 [build link]  


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Makinori
(@makinori)
New Member
Joined: 1 year ago
 

@itsage

Version 1903, my BIOS is fully updated as well if that helps

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

I meant to get the OS Build number to identify whether your system is running the latest .326 and .356 which are found to be causing error 12 with eGPU.

external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide

 
2020 15" HP Spectre X360 [11th,4C,G] + RTX 2080 Ti @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 2004 [build link]  


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Makinori
(@makinori)
New Member
Joined: 1 year ago
 

@itsage

I am indeed running build 18362.175

Sorry I had to figure out how to screenshot on windows I completely forgot 

 Screenshot 2
This post was modified 1 year ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@makinori I'm not familiar with running BitLocker on my machines. I would guess it interferes with Thunderbolt settings to some extent. If possible disable BitLocker completely and reset Windows 10 so that you have good starting point. The Windows 10 OS Build 18362.175 should work fine.

 

external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide

 
2020 15" HP Spectre X360 [11th,4C,G] + RTX 2080 Ti @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 2004 [build link]  


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Makinori
(@makinori)
New Member
Joined: 1 year ago
 

@itsage

I uninstalled my EGPU and restarted my laptop, now im getting a Kernap Heap Corruption error message and a blue screen whenever I try to log in.

Here is the BSOD message im getting. 

Your PC has run into an a problem and needs to restart. 

If you require additional support you can search online for this error : KERNEL_MODE_HEAP_CORRUPTION

Ive tried uninstalling the device and restarting my laptop so it reinstalls by itself. I get this message whenever I try to log in with my EGPU connected. As soon as I unplug my EGPU and reset my laptop, the computer runs as normal. My windows build is Version 10.0.18362 Build 18362 and my BIOS is fully updated

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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cammj
(@cammj)
Active Member
Joined: 1 year ago
 

I have the same issue with the RX 580, mantiz venus, on a 7390!

Have you found a solution yet?

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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Samson Lau
(@samson_lau)
New Member
Joined: 3 years ago
 

@makinori, I have the same gamingbox,it work fine on my  Macbook pro 2019, but it is worst in window laptop , I have  Asus zenbook S and my Dell Xps 13 9350.

When I connect with a exteral mon  (Dell 24" ), Asus need plug in the power adapter (TB3)doesn't give enough power for it (on my macbook pro 16" need more power but run so good), on my Dell it will auto quite the TB3 port . (I have try to reinstall the driver or window 10 os, it still have the issue). I think maybe the I/O not so good on gaming box

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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