[SERVICE] AKITIO Firmware Update Service (UPDATE: this service no longer exists ...
 
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[SERVICE] AKITIO Firmware Update Service (UPDATE: this service no longer exists -dan)  

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

UPDATE (12/10/2019): HI! I'm terribly sorry if anybody has tried to use this service in the past year (I hope not though since the issue should not persist anymore :-|.. i hope). I left the company as of August 2018. Shortly afterwards the company was acquired by OWC and the Brea office was relocated. I hope there were no issues if anybody tried to ship anything.

 

Hello eGPU.io.

Here at AKITIO, we've come up with a solution for those that are attempting to use their Node on non-certified computers, but are unable to update the firmware because their non-certified computers are not Alpine Ridge. This is a last resort option if you cannot find a friend with a certified computer, or a local store that will allow you to use their display TB3 laptop (Please don't walk in to Best Buy with your Node trying to update it. You may get arrested.)

 

Don't know if you need the update? Go to your uncertified computer's system report (ex: Mac), under the Thunderbolt section, click on the Node. Firmware version (as of 4/6/17) should be 25.1. If not, then you have an outdated firmware. 

NODE FIRMWARE UPDATE SERVICE

 

Instructions

  1. Unscrew the board and disconnect the Thunderbolt board from the PCIe board. You will need to remove the PCIe Bracket (where the display ports on the GPU go) to get to the screws on the Thunderbolt board (one screw on the bottom of the Node, one on the back panel). 

  2. Pack the board securely, preferably wrapped with anti-static bubble wrap.
  3. Ship to:

    [redacted]

  4. Also please include a shipping label for AKITIO to ship back to you.
  5. Lastly, email [redacted] (that's me) with the following:

    Subject Title: Node FW Update Service - [Name]

    Name:
    Address:
    Email:
    Phone Number:
    Tracking #s: <- Both labels

    This is solely to keep record of what's going to come in and go back out.

  6. Boards will be shipped back out same day as they come in. If there's an issue, we will contact you.

  

Disclaimer:

  1. AKITIO is not responsible for any loss, misplacement, and/or damages to the unit during transit to and from the AKITIO RMA Center.
  2. AKITIO reserves the right to make changes to the NODE FIRMWARE UPDATE SERVICE at any time.
  3. AKITIO reserves the right to end the service at any time if deemed necessary.
  4. AKITIO does not make any profit from this service. This service was brought up so those in the community using an uncertified computer can also have the firmware update as everyone else.
This topic was modified 6 months ago

ex-AKiTiO Employee as of August 2018.


itsage, deplomb, C4Dman and 4 people liked
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Anchoricex
(@anchoricex)
Trusted Member
Joined: 3 years ago
 

Really cool of you guys to reach out over here on eGPU.io, your products are huge to our community. Awesome service and support you guys have going here for those that are unable to update at home. 

 

Cheers!

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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C4Dman
(@c4dman)
Active Member
Joined: 3 years ago
 

David / Dan,

This is a great example of responsive and flexible service policies. Instead of saying "out of luck" or "wait indefinitely until 'Mac Node'," you guys are providing a legit interim solution for the largest demographic of Thunderbolt Mac owners, at no direct cost to users. 

Two questions related to this:

1) Is there any way of knowing for retailers who are back-ordered / say "Late April" for arrival of the Node, whether those units will contain the latest firmware? Assuming there is no means of purchasing direct from AkiTio/ verifying that way.

2) Are there plans for a "Mac Edition" (or Node 2.0 that is officially Mac compatible) at some point down the road? Hopefully with the availability of many more official drivers from Nvidia now, and Apple showing signs of interest, that will be the case. You guys make good products.

 Thank you!

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 
Posted by: C4Dman

 

David / Dan,

This is a great example of responsive and flexible service policies. Instead of saying "out of luck" or "wait indefinitely until 'Mac Node'," you guys are providing a legit interim solution for the largest demographic of Thunderbolt Mac owners, at no direct cost to users. 

Two questions related to this:

1) Is there any way of knowing for retailers who are back-ordered / say "Late April" for arrival of the Node, whether those units will contain the latest firmware? Assuming there is no means of purchasing direct from AkiTio/ verifying that way.

2) Are there plans for a "Mac Edition" (or Node 2.0 that is officially Mac compatible) at some point down the road? Hopefully with the availability of many more official drivers from Nvidia now, and Apple showing signs of interest, that will be the case. You guys make good products.

 Thank you!

   

1) Yes. I've asked the team and have confirmed that all Nodes in the market right now, and on the way to retailers will NOT have the latest firmware. That's because they were manufactured before the update released. Unfortunately, there has also been another batch manufactured and packed that will not have the update. So I want to say about the first 1000 or so will not have the update..

 

2) There is. It is called the Node Pro, which will be revealed at NAB Show 2017 next week! We're striving for the Node Pro to be for professional use and hopefully Mac Certified, but again as I've been saying, it really all depends on Apple if they want to or not. We're hard at work trying to work with our partners to get Apple to turn over a new leaf. We believe there's a lot of potential with not only just eGPUs, but Thunderbolt 3 in general. eGPUs is just the first step.

ex-AKiTiO Employee as of August 2018.


Hector66, ed_co and C4Dman liked
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C4Dman
(@c4dman)
Active Member
Joined: 3 years ago
 
Posted by: DanKnight

 

Posted by: C4Dman

 

David / Dan,

This is a great example of responsive and flexible service policies. Instead of saying "out of luck" or "wait indefinitely until 'Mac Node'," you guys are providing a legit interim solution for the largest demographic of Thunderbolt Mac owners, at no direct cost to users. 

Two questions related to this:

1) Is there any way of knowing for retailers who are back-ordered / say "Late April" for arrival of the Node, whether those units will contain the latest firmware? Assuming there is no means of purchasing direct from AkiTio/ verifying that way.

2) Are there plans for a "Mac Edition" (or Node 2.0 that is officially Mac compatible) at some point down the road? Hopefully with the availability of many more official drivers from Nvidia now, and Apple showing signs of interest, that will be the case. You guys make good products.

 Thank you!

   

1) Yes. I've asked the team and have confirmed that all Nodes in the market right now, and on the way to retailers will NOT have the latest firmware. That's because they were manufactured before the update released. Unfortunately, there has also been another batch manufactured and packed that will not have the update. So I want to say about the first 1000 or so will not have the update..

 

2) There is. It is called the Node Pro, which will be revealed at NAB Show 2017 next week! We're striving for the Node Pro to be for professional use and hopefully Mac Certified, but again as I've been saying, it really all depends on Apple if they want to or not. We're hard at work trying to work with our partners to get Apple to turn over a new leaf. We believe there's a lot of potential with not only just eGPUs, but Thunderbolt 3 in general. eGPUs is just the first step.

   

Thanks for the updates — great information!

Stoked to learn more about Node Pro. eGPU.io got the drop on everyone else -- sweet!

As far as Apple, hopefully they're on board now. If there's still resistence, maybe post a "petition page" on your site that lists a count of all the creative pro Mac users interested in this. Highlight a few of the better known ones from whichever studios and design shops send you comments. A little public display of interest never a bad thing. Smile

Plenty of signees here and I could PM you several industry-specific sites where people have been ripping their hair out for the last 2+ years wondering WTH Apple has been doing. And switching. Apple made a start with their "Next Mac Pro" announcement but for the next (roughly) 2 years, creative Mac users will need eGPU as a solution. Many people would prefer an officially sanctioned eGPU solution with legit Nvidia drivers and a certified chassis like a Node Pro, than try to build and stabilize a Hackintosh (PITA).

Apple's party line has been how great Thunderbolt is, but the way they've set things up it's only applicable to fast external storage devices and hubs. Lot of opporutnity lost, as you alluded to. Here's to better days ahead!

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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ed_co
(@ed_co)
Reputable Member
Joined: 3 years ago
 

Node Pro!! Sounds promising!! Let us know, what the Pro capabilities are... apart from the fact of being certified by Apple. I am really interested to know!!

2017 15" MacBook Pro (RP560) [7th,4C,H] + GTX 1080 Ti @ 32Gbps-TB3 (Mantiz Venus) + macOS 10.13 & Win10 [build link]  

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C4Dman
(@c4dman)
Active Member
Joined: 3 years ago
 
Posted by: ed_co

 

Node Pro!! Sounds promising!! Let us know, what the Pro capabilities are... apart from the fact of being certified by Apple. I am really interested to know!!

   

 

One big change that would warrant the 'Pro' label: an extra slot for a second GPU (for additional CUDA / OpenCL, or for SLI), with a much bigger PSU. This would have the downside of being an unwieldy device, but for sure there are people who would buy one.

It may not be possible for the same reason you can't have two TB3 ports — the GPU / display has to be the last device in the chain. That's why the only boxes with two Thunderbolt ports are the ones that were never intended for GPU / display use. Not sure if a second PCIe card (a second compute note essentially) would be considered another device at the end of the chain or part of the same device.  

Perhaps more likely, they could offer a device very similar to the existing Node but with:

> Additional Power Delivery over USB-C

> A case that is slightly wider to accomodate those GPUs that currently force users to leave the case open, along with a PSU that offers another 50-100W of power.

All speculation on my part but I agree it's pretty exciting.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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dhlsam
(@dhlsam)
New Member
Joined: 3 years ago
 

Hi Dan,

I bought node at t-mall store in China,How can I update the newest firmware(4/17/17 v25.1) if  I am in China?

Cheers,

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

Unfortunately in China, we are not offering this service. If you wish to update the firmware, I suggest trying to find someone else with a Windows PC TB3 Computer. Here is China's eGPU DIY Community on QQ: 423593995

ex-AKiTiO Employee as of August 2018.


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Hector66
(@hector66)
Eminent Member
Joined: 3 years ago
 

I just wanted to say thank you to DanKnight and Akitio for taking care of the firmware update for me. It's a great option for those that don't have access to a Windows system with TB3.

MBP 15" - Mid 2017
Akitio Node
MSI GeForce GTX1060 6GB


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