Enclosure & Hardware Discussions
[SERVICE] AKITIO Firmware Update Service
 

[SERVICE] AKITIO Firmware Update Service  

  RSS

DanKnight
(@danknight)
AKiTiO Tech
Joined: 3 years ago
 

Hello eGPU.io.

Here at AKITIO, we've come up with a solution for those that are attempting to use their Node on non-certified computers, but are unable to update the firmware because their non-certified computers are not Alpine Ridge. This is a last resort option if you cannot find a friend with a certified computer, or a local store that will allow you to use their display TB3 laptop (Please don't walk in to Best Buy with your Node trying to update it. You may get arrested.)

 

Don't know if you need the update? Go to your uncertified computer's system report (ex: Mac), under the Thunderbolt section, click on the Node. Firmware version (as of 4/6/17) should be 25.1. If not, then you have an outdated firmware. 

NODE FIRMWARE UPDATE SERVICE

 

Instructions

  1. Unscrew the board and disconnect the Thunderbolt board from the PCIe board. You will need to remove the PCIe Bracket (where the display ports on the GPU go) to get to the screws on the Thunderbolt board (one screw on the bottom of the Node, one on the back panel). 
  2. Pack the board securely, preferably wrapped with anti-static bubble wrap.
  3. Ship to:

    AKITIO
    2951 Suite B, Saturn Street
    Brea, CA 92821

  4. Also please include a shipping label for AKITIO to ship back to you.
  5. Lastly, email [email protected] (that's me) with the following:

    Subject Title: Node FW Update Service - [Name]

    Name:
    Address:
    Email:
    Phone Number:
    Tracking #s: <- Both labels

    This is solely to keep record of what's going to come in and go back out.

  6. Boards will be shipped back out same day as they come in. If there's an issue, we will contact you.

  

Disclaimer:

  1. AKITIO is not responsible for any loss, misplacement, and/or damages to the unit during transit to and from the AKITIO RMA Center.
  2. AKITIO reserves the right to make changes to the NODE FIRMWARE UPDATE SERVICE at any time.
  3. AKITIO reserves the right to end the service at any time if deemed necessary.
  4. AKITIO does not make any profit from this service. This service was brought up so those in the community using an uncertified computer can also have the firmware update as everyone else.

Alias: KnightZero
AKiTiO Employee - Technical Specialist


itsage, deplomb, C4Dman and 4 people liked
ReplyQuote
Anchoricex
(@anchoricex)
Trusted Member
Joined: 3 years ago
 

Really cool of you guys to reach out over here on eGPU.io, your products are huge to our community. Awesome service and support you guys have going here for those that are unable to update at home. 

 

Cheers!

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


DanKnight liked
ReplyQuote
C4Dman
(@c4dman)
Active Member
Joined: 2 years ago
 

David / Dan,

This is a great example of responsive and flexible service policies. Instead of saying "out of luck" or "wait indefinitely until 'Mac Node'," you guys are providing a legit interim solution for the largest demographic of Thunderbolt Mac owners, at no direct cost to users. 

Two questions related to this:

1) Is there any way of knowing for retailers who are back-ordered / say "Late April" for arrival of the Node, whether those units will contain the latest firmware? Assuming there is no means of purchasing direct from AkiTio/ verifying that way.

2) Are there plans for a "Mac Edition" (or Node 2.0 that is officially Mac compatible) at some point down the road? Hopefully with the availability of many more official drivers from Nvidia now, and Apple showing signs of interest, that will be the case. You guys make good products.

 Thank you!

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


DanKnight liked
ReplyQuote
DanKnight
(@danknight)
AKiTiO Tech
Joined: 3 years ago
 
Posted by: C4Dman

 

David / Dan,

This is a great example of responsive and flexible service policies. Instead of saying "out of luck" or "wait indefinitely until 'Mac Node'," you guys are providing a legit interim solution for the largest demographic of Thunderbolt Mac owners, at no direct cost to users. 

Two questions related to this:

1) Is there any way of knowing for retailers who are back-ordered / say "Late April" for arrival of the Node, whether those units will contain the latest firmware? Assuming there is no means of purchasing direct from AkiTio/ verifying that way.

2) Are there plans for a "Mac Edition" (or Node 2.0 that is officially Mac compatible) at some point down the road? Hopefully with the availability of many more official drivers from Nvidia now, and Apple showing signs of interest, that will be the case. You guys make good products.

 Thank you!

   

1) Yes. I've asked the team and have confirmed that all Nodes in the market right now, and on the way to retailers will NOT have the latest firmware. That's because they were manufactured before the update released. Unfortunately, there has also been another batch manufactured and packed that will not have the update. So I want to say about the first 1000 or so will not have the update..

 

2) There is. It is called the Node Pro, which will be revealed at NAB Show 2017 next week! We're striving for the Node Pro to be for professional use and hopefully Mac Certified, but again as I've been saying, it really all depends on Apple if they want to or not. We're hard at work trying to work with our partners to get Apple to turn over a new leaf. We believe there's a lot of potential with not only just eGPUs, but Thunderbolt 3 in general. eGPUs is just the first step.

Alias: KnightZero
AKiTiO Employee - Technical Specialist


Hector66, ed_co and C4Dman liked
ReplyQuote
C4Dman
(@c4dman)
Active Member
Joined: 2 years ago
 
Posted by: DanKnight

 

Posted by: C4Dman

 

David / Dan,

This is a great example of responsive and flexible service policies. Instead of saying "out of luck" or "wait indefinitely until 'Mac Node'," you guys are providing a legit interim solution for the largest demographic of Thunderbolt Mac owners, at no direct cost to users. 

Two questions related to this:

1) Is there any way of knowing for retailers who are back-ordered / say "Late April" for arrival of the Node, whether those units will contain the latest firmware? Assuming there is no means of purchasing direct from AkiTio/ verifying that way.

2) Are there plans for a "Mac Edition" (or Node 2.0 that is officially Mac compatible) at some point down the road? Hopefully with the availability of many more official drivers from Nvidia now, and Apple showing signs of interest, that will be the case. You guys make good products.

 Thank you!

   

1) Yes. I've asked the team and have confirmed that all Nodes in the market right now, and on the way to retailers will NOT have the latest firmware. That's because they were manufactured before the update released. Unfortunately, there has also been another batch manufactured and packed that will not have the update. So I want to say about the first 1000 or so will not have the update..

 

2) There is. It is called the Node Pro, which will be revealed at NAB Show 2017 next week! We're striving for the Node Pro to be for professional use and hopefully Mac Certified, but again as I've been saying, it really all depends on Apple if they want to or not. We're hard at work trying to work with our partners to get Apple to turn over a new leaf. We believe there's a lot of potential with not only just eGPUs, but Thunderbolt 3 in general. eGPUs is just the first step.

   

Thanks for the updates — great information!

Stoked to learn more about Node Pro. eGPU.io got the drop on everyone else -- sweet!

As far as Apple, hopefully they're on board now. If there's still resistence, maybe post a "petition page" on your site that lists a count of all the creative pro Mac users interested in this. Highlight a few of the better known ones from whichever studios and design shops send you comments. A little public display of interest never a bad thing. 🙂

Plenty of signees here and I could PM you several industry-specific sites where people have been ripping their hair out for the last 2+ years wondering WTH Apple has been doing. And switching. Apple made a start with their "Next Mac Pro" announcement but for the next (roughly) 2 years, creative Mac users will need eGPU as a solution. Many people would prefer an officially sanctioned eGPU solution with legit Nvidia drivers and a certified chassis like a Node Pro, than try to build and stabilize a Hackintosh (PITA).

Apple's party line has been how great Thunderbolt is, but the way they've set things up it's only applicable to fast external storage devices and hubs. Lot of opporutnity lost, as you alluded to. Here's to better days ahead!

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
ed_co
(@ed_co)
Reputable Member
Joined: 3 years ago
 

Node Pro!! Sounds promising!! Let us know, what the Pro capabilities are... apart from the fact of being certified by Apple. I am really interested to know!!

mid-2017 Macbook Pro RP560 + MSI GTX 1080Ti Gaming [email protected] (Mantiz Venus) + macOS10.13 & Win10


ReplyQuote
C4Dman
(@c4dman)
Active Member
Joined: 2 years ago
 
Posted by: ed_co

 

Node Pro!! Sounds promising!! Let us know, what the Pro capabilities are... apart from the fact of being certified by Apple. I am really interested to know!!

   

 

One big change that would warrant the 'Pro' label: an extra slot for a second GPU (for additional CUDA / OpenCL, or for SLI), with a much bigger PSU. This would have the downside of being an unwieldy device, but for sure there are people who would buy one.

It may not be possible for the same reason you can't have two TB3 ports — the GPU / display has to be the last device in the chain. That's why the only boxes with two Thunderbolt ports are the ones that were never intended for GPU / display use. Not sure if a second PCIe card (a second compute note essentially) would be considered another device at the end of the chain or part of the same device.  

Perhaps more likely, they could offer a device very similar to the existing Node but with:

> Additional Power Delivery over USB-C

> A case that is slightly wider to accomodate those GPUs that currently force users to leave the case open, along with a PSU that offers another 50-100W of power.

All speculation on my part but I agree it's pretty exciting.

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
dhlsam
(@dhlsam)
New Member
Joined: 2 years ago
 

Hi Dan,

I bought node at t-mall store in China,How can I update the newest firmware(4/17/17 v25.1) if  I am in China?

Cheers,

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
DanKnight
(@danknight)
AKiTiO Tech
Joined: 3 years ago
 

Unfortunately in China, we are not offering this service. If you wish to update the firmware, I suggest trying to find someone else with a Windows PC TB3 Computer. Here is China's eGPU DIY Community on QQ: 423593995

Alias: KnightZero
AKiTiO Employee - Technical Specialist


ReplyQuote
Hector66
(@hector66)
Eminent Member
Joined: 2 years ago
 

I just wanted to say thank you to DanKnight and Akitio for taking care of the firmware update for me. It's a great option for those that don't have access to a Windows system with TB3.

MBP 15" - Mid 2017
Akitio Node
MSI GeForce GTX1060 6GB


itsage and DanKnight liked
ReplyQuote
DanKnight
(@danknight)
AKiTiO Tech
Joined: 3 years ago
 

Post has been updated with PDF attachment: Node Thunderbolt Board Removal Instructions

Alias: KnightZero
AKiTiO Employee - Technical Specialist


itsage liked
ReplyQuote
Lucas
(@lucas)
Active Member
Joined: 2 years ago
 

This update won't work on Bootcamp, right?

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
nando4
(@nando4)
Noble Member Admin
Joined: 3 years ago
 

@Lucas, Bootcamped Windows can perform the Node firmware upgrade as long as the Mac has TB3 ports. See details.

eGPU Setup 1.35    •    eGPU Port Bandwidth Reference Table    •    Several builds
2015 15" Dell Precision 7510 M1000M + GTX 1080 Ti @ 32Gbps-M2 (ADT-Link R43SG) + Win10


ReplyQuote
Lucas
(@lucas)
Active Member
Joined: 2 years ago
 

I am actually getting

WMI error: This method is not implemented in any class.

Whenever I try to run the update from Akitio. Maybe removing the card should do the trick? I have an MBP 15" 2016. All TB3 ports.

Edit: Tried taking it off, same error.

Edit2: Was able to update to 1.0.0.4 but 1.0.0.5 keeps giving me the same error.

Edit3: Nevermind, I am guessing depending on your controller you either use one file or the other (1.0.0.4/1.0.0.5) but they both should have the same update, as the actual version is B1-25+4.3.3. Am I understanding that right?

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


itsage liked
ReplyQuote
RBeck
(@rbeck)
Active Member
Joined: 2 years ago
 

Thanks for the update Lucas, using 1.0.0.4 did the trick for me with no GPU installed in the box!

Akitio Node with MSI GTX 1080 inside.


Lucas liked
ReplyQuote
ShootMcGavin
(@shootmcgavin)
Active Member
Joined: 2 years ago
 

Hello, is this service available walk in/drop off service? I am local.

 

Currently macOS shows firmware Akitio Node firmware to be 23.1, while the OS see's the eGPU it doesn't use it for any of the displays. I can select the eGPU and benchmark it with Geekbench though. OS defaults to dGPU on every screen. 

 I have one of the original TB3 (waiting a long time for it, and it was sitting around until I discovered high Sierra)

Thanks 

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
NonJudgmentalist
(@nonjudgmentalist)
New Member
Joined: 2 years ago
 

Are you still offering this service?

 RBeck - did you get this working on a 15" MBP by any chance? I understand that the built in gpu on the 15" model makes this process not work on these?

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
itsage
(@itsage)
Famed Member Admin
Joined: 3 years ago
 
Posted by: NonJudgmentalist

Are you still offering this service?

 RBeck - did you get this working on a 15" MBP by any chance? I understand that the built in gpu on the 15" model makes this process not work on these?

Take a look at our map of users with Thunderbolt 3 laptops. If there's one close by you, reach out for help.

Best ultrabooks for eGPU use

eGPU enclosure buying guide

109 external GPU build guides


ReplyQuote
Flint Ironstag
(@flint-ironstag)
Estimable Member
Joined: 2 years ago
 

Curious - the units shipping now on Amazon, etc. still need this update?

MP 6,1 | 4c | d700
MP 6,1 | 6c | d500


ReplyQuote
itsage
(@itsage)
Famed Member Admin
Joined: 3 years ago
 

From what I recall, Thunderbolt firmware version 21.1 is the only one not allowing eGPU to function with Mac OS. Released in January, 2017 version 23.1 and newer have much better compatibility. If you buy a new eGPU enclosure from an established retailer, very little chance you're getting one with old firmware at this point.

Best ultrabooks for eGPU use

eGPU enclosure buying guide

109 external GPU build guides


ReplyQuote
Flint Ironstag
(@flint-ironstag)
Estimable Member
Joined: 2 years ago
 

Thank you Sir!

MP 6,1 | 4c | d700
MP 6,1 | 6c | d500


ReplyQuote
NonJudgmentalist
(@nonjudgmentalist)
New Member
Joined: 2 years ago
 

Yeah, I bought mine when it came out so I have the old firmware (21)! I really don't know anyone near me with a TB3 laptop 🙁 I'm reluctant to go to a shop because I can't imagine someone more interested in getting a sale allowing a random customer to use one of their display units to do anything like that!

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote
(@brian_basantes)
Active Member
Joined: 1 year ago
 

Is this still an option? I have a thunderbolt 2 using macbook pro2012 and geforce gtx 1050ti

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


ReplyQuote