[Solved] Asus ROG XG STATION 2 might be broken - Help please!
If I could get any insight or advice will be SUPER helpful. This is pretty lengthy, but i want to make sure I give enough information so you know whats going on.
So I bought this egpu back in 2017. I really liked it because of the extra USB cable to offset the bandwidth off the thunderbolt lanes, it also looked cool (until the plasma tube broke -_-). But unfortunately it may be in the crapper. Recently I have been experiencing random disconnects and is beyond frustrating, because it would happen at random times, whether it was just sitting idle at the desktop, or watching a video, it would "disconnect".
At first, I thought it was the graphics card (EVGA 1060 FTW2 edition) because It happened right at the time that I updated drivers from from (i believe, not 100% sure) 416.x, to the latest (432.x, with a clean installation) thats when the egpu would just randomly "disconnect" and if i waited maybe 10 seconds, things would start up again. But if it were to disconnect again, then my laptop would just be unresponsive until i restarted, but when i managed to click to restart or shutdown, the laptop would just stay stuck at the "shutdown/restarting" screen. I would have to hold down the power button to kill it. So i reverted back the drivers to what i thought I had before (416.x) and would still "disconnect" then i tried random a variety of 416.x and 417.x versions, with still no luck.
- something to note, when i took my graphics card out, i noticed some wet/dark spots around the holes on the back-plate, so i immediately thought a capacitor leaked or something.
nowhere on the enclosure was a sign of anything wet, and the "wet/dark" spots would NOT wipe away.
At this point I thought it was graphics card, so i asked a friend (he had a lot of nvidia and AMD cards for mining) to borrow an AMD card because i wanted to give AMD a try. But story short, he accidentally gave me a 1070, but regardless it worked without any issues. So since i wanted to give AMD a try, I went to Best Buy and bought an XFX 590, connected it and it started working no problem. At this point I had completely restored my laptop by wiping everything and starting fresh, updated everything. I was playing around with it, setting up my laptop for about 3 hours, with no random disconnects. (i thought it was fixed)
When I did some more research on the wet/dark spots on my nvidia card, i read that if the spots were near some "pads" that it could've been some "oil/glue" and it was completely normal. I decided to put my 1060 back in the enclosure, and i could return the 590 since it was of no use. But, unfortunately, it started disconnecting again. So it confirmed it was the graphics card.
So I put the 590 back in, relaxed, started watching videos, did some developing, and BOOM! disconnecting!! with the new 590! i was SO frustrated. At this point, I wanted to eliminate all unknown variables so I went out and bought a new thunderbolt 3 cable to see if maybe that was the issue, nope, still disconnected with the 590. My laptop has 2 thunderbolt 3 ports, I tried both ports, same issue.
So now I'm here asking for help/advice. I have opened up the XG station 2, unscrewed a lot of stuff and made sure i didn't see any wet/dark spots, and there was none. So the enclosure is the only thing common throughout all my tests of it disconnecting.
Does anyone have any advice or know if i could at least salvage it for parts? or if anyone wants it? I'd hate to lose out on something that's only 2 years old.
EDIT: I'd like to also point out that I've had a USB Audio card, USB keyboard connected to the USB hub on the XG Station 2 as well.
Sorry to hear of your troubles. Through your diagnostics it certainly indicates there's something not working properly with the enclosure itself. How did the plasma tube break, electronically or physically? What's the general condition or the enclosure? Have you tested without USB components through the enclosure's USB hub?
Hi @itsage the plasma tube just stopped working one day, I read from many others that the tube does not last very long anyway. There was no physical damage or electrical damage to the entire enclosure. I have had it on a surge protector since day 1, and its never been moved from the desk since I placed it. The condition of the enclosure is as if I opened the box yesterday (I take VERY good care of my tech stuff lol) I have not tried not using the USB hub, but i will surely give that a try, later tonight with my findings. It would be a shame if that were the case, since that is the sole reason why I purchased it at the time.
@corrupted I agree it would be a shame if your issues were due to the dedicated USB hub for expansion ports. I recall during my testing for the review of this XG Station 2, the firmware on it was smart enough to switch the expansion traffic between Thunderbolt controller and USB controller depending on whether the USB-B cable was connected. Perhaps run the firmware updates on ASUS support website to see if it makes a difference.
So far I started out with no USBs connected to the hub, and it was working, and then I connected my USB audio card, and its still working. I guess my last USB connection could have also been the culprit. I recently bought a logitech g915 wireless keyboard, and I had connected the wireless USB dongle to the hub. So that got me thinking that, this keyboard is the new lightspeed wireless technology, so since the frequency for lightspeed is so high, that maybe since it was connected to the hub it could cause some overloading stuff?? especially since this whole external graphics enclosures are relatively new, and adding a USB hub, all running through 1 cable. So I just connected the wireless dongle directly to the laptop and so far everything seems to be working. Here's to me hoping it stays this way so I dont have to buy another enclosure for a few more years lol
I have been using the my laptop with the enclosure, with my Nvidia card all weekend and have not experienced any disconnects. As weird as it sounds, I guess the solution was to not have a lightspeed wireless dongle connected to the USB hub on the enclosure, rather to just connect it onto the laptop. I can't believe moving a USB dongle to the laptop saved me $600+ on a new setup LOL.
Happy news and sad news at the same time. What is your host system? Maybe we can look into its USB configuration and see if there's a better connection for the USB-C cable from the ASUS XG Station 2.
@itsage Host system is an Asus Zenbook UX550VE. But oddly enough, I've been using the the 2nd USB cable to offset the workload on the thunderbolt lanes. But now I do not have it connected because the only USB i have connected now is a USB audio adapter.