Code 12 on XPS 13 9380
I recently got a Dell XPS 9380 with a i7-8565 to use with my RTX 2060 in a Razer Core X eGPU enclosure. Since installing the driver along with the eGPU, i have been met by BSOD as well as code 12 in device manager.
I installed the driver from Nvidias website, and since the device won't work with my laptop. I have tried the enclosure and GPU with a XPS 15 previously, so it should work.
I thought it would be a case of plug and play, so i really don't know what could be wrong?
Just received my Dell XPS 9380, I have a Razer Core X Chroma paired with a Vega 56 and I have the same problem (Code 12). I tried removing the AMD drivers with DDU and reinstalling them but I still have the same issue. What else should I try?
Is this useful in any way?
I did try the following Thunderbolt drivers:
- Latest from the TB website: 1.41.645.0 (4/8/2019)
- Latest from the DELL website: 1.41.613.1 (2/27/2019)
I have the Control Center installed.
@brrronco I would recommend disabling the PCI Express Root Port #5 and #7 in Device Manager. These PCIe ports host the SD card reader and wireless card. They can be re-enabled once the eGPU is working. It's also best to boot the laptop up with the eGPU connected. If it works, you can try disabling only Root Port #5.
I disabled both ports, uninstalled the eGPU with DDU and reinstalled it, still Code 12. Did I miss something or should I try something else?
I really don't understand why the same setup is working for some people but not for us that just purchased the laptop. Could it be Windows 1903? I don't know if I should try a factory reset to the older Windows version, but then it would still automatically update...
Edit: I fixed it! I will post a detailed solution tomorrow because I have been at it for way too long and need some sleep. Short version is that there are two sections in the Bios with Thunderbolt settings, I changed some options in both. I then uninstalled the drivers with DDU, installed them again (the eGPU worked for like 3 seconds during the installation and then disconnected), then shut down the PC, rebooted and it worked!
I'll post my Bios settings tomorrow with a better explaination =) Thanks for the help!
I was encountering the same issue on my 9380 with an external RX 5700 XT and I solved my issue by upgrading the Thunderbolt Firmware Driver from v40->v44 and then reinstalling the AMD drivers. I then had the same symptom as @brrronco where the EGPU worked for just a couple seconds and a reboot fixed it.