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Code 12 on XPS 13 9380  

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chrismantle
(@chrismantle)
New Member
Joined: 1 year ago
 

I recently got a Dell XPS 9380 with a i7-8565 to use with my RTX 2060 in a Razer Core X eGPU enclosure. Since installing the driver along with the eGPU, i have been met by BSOD as well as code 12 in device manager.  

 

I installed the driver from Nvidias website, and since the device won't work with my laptop. I have tried the enclosure and GPU with a XPS 15 previously, so it should work.  

I thought it would be a case of plug and play, so i really don't know what could be wrong?

This topic was modified 1 year ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

Download and run DDU to remove existing graphics drivers then go through the setup process for your eGPU again. Do you have Thunderbolt Control Center on your XPS 9380?

external graphics card builds
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2020 13" MacBook Pro [10th,4C,G] + RTX 2080 Ti @ 32Gbps-TB3 (AORUS Gaming Box) + Win10 2004 [build link]  


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brrronco
(@brrronco)
New Member
Joined: 12 months ago
 

Just received my Dell XPS 9380, I have a Razer Core X Chroma paired with a Vega 56 and I have the same problem (Code 12). I tried removing the AMD drivers with DDU and reinstalling them but I still have the same issue. What else should I try?

Is this useful in any way?

I did try the following Thunderbolt drivers:
- Latest from the TB website: 1.41.645.0 (4/8/2019)
- Latest from the DELL website: 1.41.613.1 (2/27/2019)

I have the Control Center installed.

This post was modified 12 months ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@brrronco I would recommend disabling the PCI Express Root Port #5 and #7 in Device Manager. These PCIe ports host the SD card reader and wireless card. They can be re-enabled once the eGPU is working. It's also best to boot the laptop up with the eGPU connected. If it works, you can try disabling only Root Port #5.

external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide

 
2020 13" MacBook Pro [10th,4C,G] + RTX 2080 Ti @ 32Gbps-TB3 (AORUS Gaming Box) + Win10 2004 [build link]  


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brrronco
(@brrronco)
New Member
Joined: 12 months ago
 

I disabled both ports, uninstalled the eGPU with DDU and reinstalled it, still Code 12. Did I miss something or should I try something else?
I really don't understand why the same setup is working for some people but not for us that just purchased the laptop. Could it be Windows 1903? I don't know if I should try a factory reset to the older Windows version, but then it would still automatically update...

Edit: I fixed it! I will post a detailed solution tomorrow because I have been at it for way too long and need some sleep. Short version is that there are two sections in the Bios with Thunderbolt settings, I changed some options in both. I then uninstalled the drivers with DDU, installed them again (the eGPU worked for like 3 seconds during the installation and then disconnected), then shut down the PC, rebooted and it worked!
I'll post my Bios settings tomorrow with a better explaination =) Thanks for the help!

This post was modified 12 months ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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Asuforce
(@asuforce)
New Member
Joined: 12 months ago
 

@brrronco

I can't fix error which same as you.
So could you tell me how to fix error 12 ?

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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Bryce Beagle
(@bryce_beagle)
New Member
Joined: 5 months ago
 

I was encountering the same issue on my 9380 with an external RX 5700 XT and I solved my issue by upgrading the Thunderbolt Firmware Driver from v40->v44 and then reinstalling the AMD drivers. I then had the same symptom as @brrronco where the EGPU worked for just a couple seconds and a reboot fixed it.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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James Knight
(@james_knight)
Active Member
Joined: 1 month ago
 

@brrronco would you be able to share the changes.

 

I have recently joined the fun of being an eGPU owner. However, it has numbed my brain for a week trying to get mine to work. Still not there. I am stuck on error 12 code now, after having my egpu work for two days (but not without fault). When it seemed like it was working I noticed a massive lag with using my machine even in windows. I then noticed my clock speed on my CPU wouldn't go beyond 0.40Ghz.

However since trying to work round what I believe might have been a AMD driver issue I hit the error code 12 issue. So anyone that can help I would be most grateful. I have posted here as this is the closest thread to match my setup.

My setup

Laptop: Dell Latitude 7300 

CPU:    i7-8665U

RAM:  32GB DDR4

HD:     M2.sata 512GB

iGPU:  UHD 620

eGPU: Radeon Vega RX 56

          Asus XG-Station-Pro

          Thunderbolt 3 (15D9) | NVM 44.00

OS: Windows 10 2004 (19041.264)

GPU Driver Win10-Radeon-Software-Adrenalin-2020-Edition-20.5.1-May27

 

If I can get atleast the error code 12 stable then I can continue to work on the possible graphics driver that seems to be limiting my CPU frequency.

 

Also let me know if anyone wishes for more detail.

 

Thank you in advance.

 

Setup: Dell Latitude 7300 | i7-8665U | 32GB DDR4 | M2.sata 512GB |
iGPU: UHD 620 | eGPU: RX Vega 56 | Asus XG Station Pro | Thunderbolt 3 (15D9) : NVM 44.00


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j2dang
(@j2dang)
Active Member
Joined: 4 weeks ago
 
Posted by: @james_knight

@brrronco would you be able to share the changes.

 

I have recently joined the fun of being an eGPU owner. However, it has numbed my brain for a week trying to get mine to work. Still not there. I am stuck on error 12 code now, after having my egpu work for two days (but not without fault). When it seemed like it was working I noticed a massive lag with using my machine even in windows. I then noticed my clock speed on my CPU wouldn't go beyond 0.40Ghz.

However since trying to work round what I believe might have been a AMD driver issue I hit the error code 12 issue. So anyone that can help I would be most grateful. I have posted here as this is the closest thread to match my setup.

My setup

Laptop: Dell Latitude 7300 

CPU:    i7-8665U

RAM:  32GB DDR4

HD:     M2.sata 512GB

iGPU:  UHD 620

eGPU: Radeon Vega RX 56

          Asus XG-Station-Pro

          Thunderbolt 3 (15D9) | NVM 44.00

OS: Windows 10 2004 (19041.264)

GPU Driver Win10-Radeon-Software-Adrenalin-2020-Edition-20.5.1-May27

 

If I can get atleast the error code 12 stable then I can continue to work on the possible graphics driver that seems to be limiting my CPU frequency.

 

Also let me know if anyone wishes for more detail.

 

Thank you in advance.

 

@james_knight and @brrronco -- I'm a new eGPU owner running the following, and i'm having the code 12 error that i can't seem to solve either...here's my setup:

Laptop: Dell XPS13 9380

CPU:    i7-8665U

RAM:  8GB

iGPU:  UHD 620

eGPU: Sapphire Pulse AMD Radeon RX 5600 XT

          Akitio Node Titan Thunderbolt 3 enclosure

Could anyone please advise how to get past the code 12 error?

I previously purchased the XFX AMD Radeon 580 Black Edition card but returned it to "upgrade" to this card -- it appeared to work flawless before but after i swapped the card out it keeps showing this code 12 error.

Thanks for the support.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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James Knight
(@james_knight)
Active Member
Joined: 1 month ago
 

@j2dang

I cannot say whether it will work or not. Apart from the obvious statement. The error code 12 is a conflict in resource on your machine. However finding the conflict for me is pure luck so far.

For me I found that if I go into device manager. Use the option 'show hidden devices'

From there I uninstall all greyed out options under the audio section. I also uninstall the AMD HD audio, and finally my eGPU from Display adapters.

My machine reboots Installs then asks to reboot again. Then it will work solidly for some time. Until it reappears. Recently I was able uninstall all mentioned above except the egpu and avoid the second reboot.

I apologise that I cannot provide any visual gui references. As I am presently waiting on a Motherboard replacement.

Let me know if it helps.

 

Setup: Dell Latitude 7300 | i7-8665U | 32GB DDR4 | M2.sata 512GB |
iGPU: UHD 620 | eGPU: RX Vega 56 | Asus XG Station Pro | Thunderbolt 3 (15D9) : NVM 44.00


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