Mantiz MZ-03 Saturn Pro - DEAD 🙁 - after sales support from Mantiz ?
 
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Mantiz MZ-03 Saturn Pro - DEAD 🙁 - after sales support from Mantiz ?  

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Karlo Hictaler
(@karlo_hictaler)
Active Member
Joined: 7 months ago
 

Hi to all, 

every time when I write here it's some kind of problem :/ .... 

So after initial problem with my Zbook + Mantiz  RTX 3070  , everything was solved and I enjoyed 1 week of nice work. 

Then my Mantiz enclosure died and it won't start at all. I tried to exchange graphic card (which works fine) and even different Zbook (just to check if maybe the TB3 port is the problem) but it seems that everything is working except my GPU enclosure. 

So two days ago I wrote to support@mymantiz.com but with no reply from them until now. 

So my question is  - what is your experience with Mantiz after sales support ? Warranty issues (especially because I am from Europe and I don't know what to expect regarding them here)?

I'm quite dissapointed for now and I'm thinking I should have gone with Razer or something else. But I really liked Mantiz spec sheet.... 

Thank you in advance on any help/advice/experience that you can share. 

 

Thanks, 

Karlo 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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dhershberger
(@dhershberger)
Active Member
Joined: 4 years ago
 

@karlo_hictaler
I purchased a Mantiz Venus a number of years ago, and while installing the graphics card I shorted the circuitry. This was a known problem that they eventually fixed. However, even though I was willing to pay to have my eGPU repaired, I could not get any reply from Mantiz. 

So, I posted my problem in this forum - warning others that I was getting no support from them. The post got their attention and Mantiz contacted me and provided instructions for the repair. In response they asked me to post in the forum that they responded and resolved the issue - which I did. 

It took a public announcement complaining about them to get a response, but I did get a response.

 

This post was modified 6 months ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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Karlo Hictaler
(@karlo_hictaler)
Active Member
Joined: 7 months ago
 

Thank you for the tip!

 

But to be honest I'm shocked with that approach from anyone who wants to sell something over the Internet. 

I can't believe that Mantiz policy is that you buy something for 360 € and if it brakes down in few weeks you burned your money.  Who will buy things from them with such a policy ?  

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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Karlo Hictaler
(@karlo_hictaler)
Active Member
Joined: 7 months ago
 

<<UPDATE>>

 

So after lots of bad words I need to say that Mantiz suppport have contacted me at the end. Even after first contact they were quite slow but at the end they have solved the issue by sending me new power supply with DHL Express. 

So I want to thank them to make it right at the end, everything works for a month now without any problem. 

I hope that they will realize that aftersales support is very important if you want to sell stuff in the future.

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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Shane Mecklenburger
(@shane_mecklenburger)
Active Member
Joined: 7 months ago
 

@karlo_hictaler I had a nearly identical experience. After just five weeks, the PSU on my Saturn Pro completely died. Mantiz customer support has been extremely unresponsive. DHL shows Mantiz received my failed PSU on April 16 and I still don’t have a replacement. On May 8 they wrote: “New PSU had been arrived on Friday. We’ll arrange the delivery on Monday.” In the three weeks since, I’ve sent over a dozen requests for a tracking number with no reply. Finally on May 22, John, Mantiz Customer Service Manager and Technical/ Quality Dept Lead wrote that my replacement would arrive "in the next 2 business days." I've been requesting confirmation of shipment and a tracking number all week: no reply. Also, my fan clatters just like so many others have reported. It doesn't take very much poking around online to see this is a common story.

This post was modified 2 months ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

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