Mantiz Saturn Pro Review - King of the Ring
Beware: if this glowing review sounds too good to be true, it is. One month after purchase, the fan started rattling so loud I could hear it through my headphones. Found out this is a common issue. Then after just two and half months, the Power Source Unit on my Saturn Pro completely died— as it has for many others, if you take a look around. Support has been super sketchy and unresponsive. After a week of emailing support they finally sent a prepaid DHL shipping label to return the PSU for a replacement. DHL shows it was received on April 16. I still don't have a replacement. It took another three weeks of emailing support for them to tell me "New PSU had been arrived on Friday. We'll arrange the delivery on Monday." That was on May 8. I've sent support 7 requests for a tracking number in the past 14 days, with no reply. I've seen many posts now saying that once they started posting on forums like this one, they finally got a response from Mantiz.
Actually, it's components are cheap— cables and PSU die consistently, plus their "customer service" is absolute shit:
Amazon's Top Critical Review: "The power supply has now died at 15 months."
I had the same thing, only my PSU took just 5 weeks to die. Still under warantee, but Mantiz support has been a nightmare trying to get them to replace it. The only time I seem to get a response is when I post complaints in public forums. Also, the fans clatter.
Update: on Saturday, John at Mantiz said replacement PSU would be shipped within two business days. I've followed up for a tracking number or confirmation of shipment 5 times since then. No reply. Honestly, how do these people stay in business?
If anyone has advice for how to put leverage on them, I'm all ears. I've posted negative reviews everywhere, and I'm about to take to Twitter and FB. Feels like I tossed $360 in the toilet 3 months ago.
@Doorkum, I think they're referring to the Saturn Pro 2 -
I just ordered one to NZ and it also had a dead PSU on arrival. This company needs to get the QA under control and stop pushing the costs of it onto their consumers.
Turns out either the USB-C ports themselves have died, or the controller in my laptop as I can no longer charge it using my old cable. Testing the enclosure out on a different laptop of the same model has worked great. My apologies to Mantiz for assuming the fault was with the PSU.