Mantiz Venus crashing?  

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Clustre
(@clustre)
New Member
Joined: 4 months ago
Posts: 4
January 11, 2019 8:13 pm  

I have a couple of issues with my new Mantiz Venus (using reference Vega 56 on Mojave with 2018 MacBook Pro). The first is that it sometimes will randomly restart while using it, and when in Bootcamp checking the power usage of the gpu it is no more than 250W, well below the 550W limit. Secondly, the rear USBs all make a whining noise when moving any mouse I plug into it, typing into my keyboard, and using the USB microphone I plug into it. Lastly, if I plug a USB device into the two front panel USB ports the Venus shuts down and wont turn back on until the device is removed. The Venus is the new version (with 120mm fan) but it was purchased over a month ago for me for a Christmas present from Amazon, so an exchange isnt an option. Any ideas?

2018 i9 MBP / Mantiz Venus / Vega 56


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Clustre
(@clustre)
New Member
Joined: 4 months ago
Posts: 4
January 12, 2019 5:45 pm  

@Mymantiz_John

2018 i9 MBP / Mantiz Venus / Vega 56


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theitsage
(@itsage)
Famed Member Admin
Joined: 2 years ago
Posts: 3401
January 13, 2019 12:24 am  

@clustre I believe Amazon holiday return is still in effect until the end of the month. The symptoms you described point to hardware issues. I would say to return/exchange it if possible. Otherwise you can reach Mantiz support through multiple methods listed here.

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Clustre
(@clustre)
New Member
Joined: 4 months ago
Posts: 4
January 13, 2019 12:26 am  

I was not aware of the extended holiday returns for Amazon, thank you. I assumed it was a bad unit as I've heard most other reviews of the unit to be quite positive. Thanks.

2018 i9 MBP / Mantiz Venus / Vega 56


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