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Mantiz Venus crashing?
 

Mantiz Venus crashing?  

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Clustre
(@clustre)
Active Member
Joined: 9 months ago
Posts: 12
Jan 11, 2019 8:13 pm  

I have a couple of issues with my new Mantiz Venus (using reference Vega 56 on Mojave with 2018 MacBook Pro). The first is that it sometimes will randomly restart while using it, and when in Bootcamp checking the power usage of the gpu it is no more than 250W, well below the 550W limit. Secondly, the rear USBs all make a whining noise when moving any mouse I plug into it, typing into my keyboard, and using the USB microphone I plug into it. Lastly, if I plug a USB device into the two front panel USB ports the Venus shuts down and wont turn back on until the device is removed. The Venus is the new version (with 120mm fan) but it was purchased over a month ago for me for a Christmas present from Amazon, so an exchange isnt an option. Any ideas?

2018 i9 MBP Vega 20 / PowerColor Gaming Station / Vega 64


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Clustre
(@clustre)
Active Member
Joined: 9 months ago
Posts: 12
Jan 12, 2019 5:45 pm  

@Mymantiz_John

2018 i9 MBP Vega 20 / PowerColor Gaming Station / Vega 64


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theitsage
(@itsage)
Famed Member Admin
Joined: 3 years ago
Posts: 4020
Jan 13, 2019 12:24 am  

@clustre I believe Amazon holiday return is still in effect until the end of the month. The symptoms you described point to hardware issues. I would say to return/exchange it if possible. Otherwise you can reach Mantiz support through multiple methods listed here.

This post was modified 5 months ago

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Clustre
(@clustre)
Active Member
Joined: 9 months ago
Posts: 12
Jan 13, 2019 12:26 am  

I was not aware of the extended holiday returns for Amazon, thank you. I assumed it was a bad unit as I've heard most other reviews of the unit to be quite positive. Thanks.

2018 i9 MBP Vega 20 / PowerColor Gaming Station / Vega 64


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rodti
(@rodti)
Active Member
Joined: 4 months ago
Posts: 5
Feb 25, 2019 11:03 pm  

Were the noises anything like this?

https://sendvid.com/7vagp57z

And how how did you get on with your return? Did you pick up another eGPU?

MacBook Pro 2018 (i7/16GB/512GB), Mantiz Venus, Gigabyte GTX 1080 G1 Gaming 8GB. Running macOS 10.14.3 and Windows 10.


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(@paul_benett)
Active Member
Joined: 6 months ago
Posts: 6
Feb 28, 2019 3:40 pm  

I have the exact same sound ahah. Also my mantiz crashes when I play heavy games more than 2-3 minutes...

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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rodti
(@rodti)
Active Member
Joined: 4 months ago
Posts: 5
Feb 28, 2019 9:41 pm  

I've been in touch with support and they got my to try removing the IO board which changed nothing. They're going to send me a new main board.

MacBook Pro 2018 (i7/16GB/512GB), Mantiz Venus, Gigabyte GTX 1080 G1 Gaming 8GB. Running macOS 10.14.3 and Windows 10.


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