Mantiz Venus "Try improving the USB connection" ?
 

Mantiz Venus "Try improving the USB connection" ?  

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ggpeimary
(@ggpeimary)
New Member
Joined: 2 years ago
 

 Hey y'all. I just got my Mantiz Venus today. I haven't get my graphic card yet but i thought i can at least use it as a docking station these days. Here is when i find some problem: After plugging in the Thunderbolt 3 cable in my laptop, my laptop shows up "Try improving the USB connection"(I'm sure Mantiz's power is on). I also tried my usb flash drive on Mantis and it has no reaction.(The usb driver is good because it can work when directly connected with laptop) I'm pretty sure that my laptop has thunderbolt 3 port (type-c with a thunder logo on it). I checked my device manager and i can see that my laptop recognise "TBX-550CA". This is an annoying problem for me and i totally have no idea on how to solve it. 

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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Mymantiz_John
(@mymantiz_john)
Vendor
Joined: 3 years ago
 
Posted by: ggpeimary

 Hey y'all. I just got my Mantiz Venus today. I haven't get my graphic card yet but i thought i can at least use it as a docking station these days. Here is when i find some problem: After plugging in the Thunderbolt 3 cable in my laptop, my laptop shows up "Try improving the USB connection"(I'm sure Mantiz's power is on). I also tried my usb flash drive on Mantis and it has no reaction.(The usb driver is good because it can work when directly connected with laptop) I'm pretty sure that my laptop has thunderbolt 3 port (type-c with a thunder logo on it). I checked my device manager and i can see that my laptop recognise "TBX-550CA". This is an annoying problem for me and i totally have no idea on how to solve it. 

add our twitter/FB to have instant communication to see what the problem it is. I never saw " try improving the usb Connection ". those situation happened in the Front USB or Rear USB? lets talk after you added me.

 

 

Mantiz: ● ●


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itsage
(@itsage)
Illustrious Member Admin
Joined: 3 years ago
 

When you see the message “Try improving the USB connection”, it typically means the Thunderbolt firmware on your computer is outdated. It cannot recognize the Thunderbolt device (in this case Mantiz Venus enclosure). Check for new BIOS and Thunderbolt firmware updates from your laptop manufacturer support website.

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Mymantiz_John
(@mymantiz_john)
Vendor
Joined: 3 years ago
 
Posted by: Mymantiz_John
Posted by: ggpeimary

 Hey y'all. I just got my Mantiz Venus today. I haven't get my graphic card yet but i thought i can at least use it as a docking station these days. Here is when i find some problem: After plugging in the Thunderbolt 3 cable in my laptop, my laptop shows up "Try improving the USB connection"(I'm sure Mantiz's power is on). I also tried my usb flash drive on Mantis and it has no reaction.(The usb driver is good because it can work when directly connected with laptop) I'm pretty sure that my laptop has thunderbolt 3 port (type-c with a thunder logo on it). I checked my device manager and i can see that my laptop recognise "TBX-550CA". This is an annoying problem for me and i totally have no idea on how to solve it. 

add our twitter/FB to have instant communication to see what the problem it is. I never saw " try improving the usb Connection ". those situation happened in the Front USB or Rear USB? lets talk after you added me.

 

 

as we discussed in messenger, it is related with the Laptop, please check and look for the support for getting a update driver and ask for why they don't have Intel Thunderbolt Certification. 

Mantiz: ● ●


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