Need Help "usb device not recognized"
i am new here and desperately need help. I recently purchased a second hand AORUS RX 580 GAMING BOX and tried plugging it in to my HP Spectre x360 13" (ae0xx) which has an intel i7-8550 cpu. The first time I plug it in it turned on, thunderbolt application recognized the device and prompted a system restart. After the restart it keep giving the error that usb device not recognized everytime I plug it in. The following link is to the image of the error. Image 1 / Image 2. I have tried formatting my laptop and still gives me this error. Really appreciate your help or advice please.