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Problems getting AKiTiO Node to work
 

Problems getting AKiTiO Node to work  

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Supaiku
(@supaiku)
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Joined: 3 years ago
 

Hi guys,

I recently picked up a slightly overpriced version if the AKiTiO Node and have been having issues updating the firmware and having it recognized. First of all, I tried to update the firmware by plugging it into my MSI GEVR62 laptop, which has a USB-C port. I assumed that this would work as a Thunderbolt 3 port as well, but possibly not. I downloaded the latest thunderbolt 3 drivers from Intel (version 275 is the latest I believe) but when I went to Device Manager in Windows 10, no Thunderbolt 3 info shows up under System Devices category. The computer recognizes that a device has been plugged in with a super quick pop up window, but when I try to run the Node firmware update it's no dice. Does anyone know why I'm having these issues if my computer has a USB-C port? I thought that USB-C and Thunderbolt 3 were totally compatible. Is it necessary to update the Node's firmware in order to get it to work on Windows 10?

Ultimately though, I am hoping to get this to work on my 2013 iMac. I've got bootcamp installed on this machine, and I plugged the Node in via TB3-TB2 adapter. Tried the same steps as above but the iMac doesn't even recognize the node at all in Bootcamp. I can only assume this is because I can't install TB3 drivers on a machine that is only equipped with TB2. 

Additionally, the card I put in the Node is a GTX 980 TI Hybrid. I had read elsewhere that the Node's 400 watt PSU was able to supply enough power to run this card, but when I plug all the cables into the card and power on the Node, only the Node's fans start spinning. The 980 TI remains silent. Do I need a stronger power supply to power this card? Or is something up with my Node? Any guidance would be GREATLY appreciated as I'm kind of at my wits end here. Thanks!

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nperei
(@nperei)
Active Member
Joined: 3 years ago
 

have you double check graphic seat properly and power cord plugged in well. happen to me recently that 8 pins plug was pop off.  while I spend like 2 hours get recognized driver.  Duh solve my problem.    try reseat them 

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Supaiku
(@supaiku)
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Joined: 3 years ago
 

Just spent awhile at my local computer repair shop and I think we narrowed it down to their being an issue with the Node's motherboard. We plugged the GTX 980TI into a Dell desktop PC and it powered on fine, fans spinning. So no issue with the card itself. Apparently when I first tried to install the card into the Node, I forgot to take the rubber seal off of the part of the card that plugs into the Node's motherboard. So this could have potentially damaged the motherboard. Doesn't seem to be an issue with the 6/8 pin plugs. Does anyone know if its possible to get the Node motherboard replaced? Would it have to be through Akitio or can I find a board from some other online retailer?

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nperei
(@nperei)
Active Member
Joined: 3 years ago
 

ouch  did you take look in slot and make sure it clear.  I bought my 980ti card from someone i never see cover for slot. it is rubber any metal or hard object outside rubber?    if you bought from retail store or online under 30 days you can request get exchange.  if passed 30 days then you can contact 

you got spare video card you can test out with node ?  So sorry heard what happen.   

by the way there was too much reading i thought you mention got it work in Mac os X before ?  

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Supaiku
(@supaiku)
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Joined: 3 years ago
 

The slot that the graphics card goes into on the Node looks fine. We did test out another card, an older AMD card, but that card didn't have a fan. Definitely know the issue is not with the card because as I mentioned we put the GTX 980ti into a desktop PC and it powered on fine. The card had a soft rubber cover on the slot area so I wouldn't think that could damage the Node's motherboard, but more testing needs to be done I think...

I saw elsewhere on the forum that you can send in motherboards to Akitio to get them to upgrade the firmware in case you don't have access to a Thunderbolt 3 enabled PC/Bootcamp setup. Any idea if they will replace the motherboard as well if its damaged? I got the Node from a reseller through Amazon, I think their return policy kind of sucks. I need to look back into that though.

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nperei
(@nperei)
Active Member
Joined: 3 years ago
 

hmm I would contact Amazon customer then you should able to work with seller get refund.  

I got my mine thru Amazon direct from Akitio. 

here link about send logic board to akitio for firmware update  I don't know about logicborad replacement you have to talk with them or send to them they do firmware update if something come up on their end they might find issue. 

https://egpu.io/forums/mac-setup/akitio-firmware-update-service/#post-7796

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Supaiku
(@supaiku)
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Joined: 3 years ago
 

Good news is that the reseller on Amazon said I can send the Node back to them and they will take a look to see if it is defective, and if it is they will replace it for me. So that's awesome! I will also consider reaching out to Akitio's customer support regarding replacing the logic board if that is necessary.

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nperei
(@nperei)
Active Member
Joined: 3 years ago
 

That is great news!  I'm glad you called them up.  Hope they find it defective.  Since you mention Mac OS X and Windows unable to see graphic card ?  if you get new one ship out.  check your firmware if  running 23.1 just stay there now until you get it all running.

    ok now you can relax for while. 🙂  

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

I'm trying to search for MSI GEVR62 and I can't find it. Are you sure your MSI laptop is Thunderbolt3? In your tray bar, is there a Thunderbolt logo? Or when you do a Windows search, does anything come up when you type in Thunderbolt?

 

USB Type-C can be different from Thunderbolt 3. Thunderbolt 3 just uses the same design. Easiest way to check is to look at the port and see if there is a Thunderbolt logo next to it.

 

Also, no, we do not replace boards that have been damaged by the user.

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
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Joined: 3 years ago
 
Posted by: DanKnight

 

I'm trying to search for MSI GEVR62 and I can't find it. Are you sure your MSI laptop is Thunderbolt3? In your tray bar, is there a Thunderbolt logo? Or when you do a Windows search, does anything come up when you type in Thunderbolt?

 

USB Type-C can be different from Thunderbolt 3. Thunderbolt 3 just uses the same design. Easiest way to check is to look at the port and see if there is a Thunderbolt logo next to it.

 

Also, no, we do not replace boards that have been damaged by the user.

   

Hi Dan. After doing some research I think my MSI laptop does not support Thunderbolt 3 unfortunately. There is no Thunderbolt logo near the port, so it must be just USB-C. I think what must be happening when the Node is plugged in is that the laptop is picking up on the power supply, so it understands that there is a device being plugged in but not what that device is.

I'm honestly not sure if the motherboard was damaged through my own use or was damaged before I received the Node. There are no signs of damage on the slot itself. But the reseller has agreed to take a look at this and if it was damaged prior to then replace it for me.

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

If you plug it in, then yes the LED will turn on because the board sees a connection. But it's not a Thunderbolt 3 port so the PC won't recognize it as a device.

 

There's a very low chance that it was damaged prior. More than likely when you tried to jam the card in with it's rubber slot protector. Even then, it might not even be damaged at all. You can test by putting in a different card and testing it with a Thunderbolt 3 laptop. (maybe your shop as all of this)

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
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Dan,

Thanks for the advice. Does AKiTiO replace damaged motherboards (for a fee of course) or provide information on what hardware would be necessary to replace the motherboard?

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Supaiku
(@supaiku)
Trusted Member
Joined: 3 years ago
 

So it turns out there were no problems with the Node after all, it was some issue related to connectivity between the Node and my 2013 iMac. So I've got a few questions that I'm hoping you guys can help me out with:

What version of OSX should I be running? Is 10.11.6 alright?

I tried using Rastabi's package file, but should I have used automate-eGPU script instead?

Is the issue due to the 2013 iMac having Thunderbolt 1 ports? I was using a Thunderbolt 3>2 converter, but have not been able to find any Thunderbolt 3>1 converters online. Does that make any difference?

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Supaiku
(@supaiku)
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Joined: 3 years ago
 

Dan, I just ordered another Node from B&H Photo today. Are you able to confirm whether or not the most recent shipment to B&H has the most up-to-date firmware?

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 
Posted by: Supaiku

Dan, I just ordered another Node from B&H Photo today. Are you able to confirm whether or not the most recent shipment to B&H has the most up-to-date firmware?

I don't think so. I believe the most recent batch that just came to B&H were produced before the latest firmware update. 🙁

 

I did put together a firmware update service though just for those trying to use on an unsupported system.  https://egpu.io/forums/mac-setup/akitio-firmware-update-service/

 

So if you can't find anyone with a Thunderbolt 3 computer to help you update the Node, the firmware update service is an alternative option.

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
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Joined: 3 years ago
 

Thanks Dan. I will actually have access to a Thunderbolt 3 Macbook Pro (finally) however not sure if I'll be able to install Bootcamp on it (it is a work machine). If I am unable to, then I'll find a way to track down a Thunderbolt 3 machine, even if it means bringing my Node into Microcenter haha! (I'll call them ahead of time and make sure this is alright, don't worry!)

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itsage
(@itsage)
Famed Member Admin
Joined: 3 years ago
 

@Supaiku Tell them you’ll give them a demo on external graphics. I’m sure plenty of guys and gals at MicroCenter would be up for it.

Best ultrabooks for eGPU use | eGPU enclosure buying guide


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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 
Posted by: Supaiku

Thanks Dan. I will actually have access to a Thunderbolt 3 Macbook Pro (finally) however not sure if I'll be able to install Bootcamp on it (it is a work machine). If I am unable to, then I'll find a way to track down a Thunderbolt 3 machine, even if it means bringing my Node into Microcenter haha! (I'll call them ahead of time and make sure this is alright, don't worry!)

Are you in Orange County? Just swing by our office and I'll update it for you. PM me if you are and we'll set a date and time.

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
Trusted Member
Joined: 3 years ago
 

Dan,

I wish! I'm on the east coast. I'm going to deal with the firmware update after I get this thing actually working.

So my new Node arrived today and I decided to go with the automate-eGPU script option. Of course it's not working. Here's what I've done:

1. Plugged GTX 980Ti Hybrid into the Node (properly this time, no jamming, everything connected)

2. Connected Node to Thunderbolt 3>2 Converter, which is plugged into Thunderbolt 2 cable, which is then plugged into my 2013 iMac.

3. SIP disabled, and I uninstalled the Nvidia web drivers because apparently the automate script downloads the proper one for you. FYI I'm on OSX 10.11.6.

4. Boot up my Mac, turn the Node on, cables plugged into Mac. I downloaded the script via Terminal, and then go to run it, and I continually get this error message: "Hot-plug the Thunderbolt cable and run the script again."

I've tried plugging and un-plugging the cable many times and I get the same error. I know that I can install this on OSX 10.11.6, and I know the Node has enough power for the GTX 980Ti (I've seen it working elsewhere on other people's machines). So is the issue the cables I'm using, or the fact that the 2013 iMac only has Thunderbolt 1? The Thunderbolt cable I have is Apple brand, and the Thunderbolt 3>2 connector is from Akitio. So what am I possibly doing wrong at this stage?????

Verrrrrrrrrry frustrated. Gaaaaaah >___________<

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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drax392
(@dieseldrax)
Estimable Member
Joined: 3 years ago
 
Posted by: Supaiku

Dan,

I wish! I'm on the east coast. I'm going to deal with the firmware update after I get this thing actually working.

So my new Node arrived today and I decided to go with the automate-eGPU script option. Of course it's not working. Here's what I've done:

1. Plugged GTX 980Ti Hybrid into the Node (properly this time, no jamming, everything connected)

2. Connected Node to Thunderbolt 3>2 Converter, which is plugged into Thunderbolt 2 cable, which is then plugged into my 2013 iMac.

3. SIP disabled, and I uninstalled the Nvidia web drivers because apparently the automate script downloads the proper one for you. FYI I'm on OSX 10.11.6.

4. Boot up my Mac, turn the Node on, cables plugged into Mac. I downloaded the script via Terminal, and then go to run it, and I continually get this error message: "Hot-plug the Thunderbolt cable and run the script again."

I've tried plugging and un-plugging the cable many times and I get the same error. I know that I can install this on OSX 10.11.6, and I know the Node has enough power for the GTX 980Ti (I've seen it working elsewhere on other people's machines). So is the issue the cables I'm using, or the fact that the 2013 iMac only has Thunderbolt 1? The Thunderbolt cable I have is Apple brand, and the Thunderbolt 3>2 connector is from Akitio. So what am I possibly doing wrong at this stage?????

Verrrrrrrrrry frustrated. Gaaaaaah >___________<

The AKiTiO TB3 adapter is NOT bi-directional and this is echoed on their site for the product.  It is only for connecting TB3 computers to TB1/TB2 devices and not for connecting TB1/TB2 computers to TB3 devices.  For that you must use Apple's TB3 adapter which IS bi-directional.  Once you use Apple's adapter ( https://www.apple.com/shop/product/MMEL2AM/A/thunderbolt-3-usb-c-to-thunderbolt-2-adapter) then you should be up and running.

akitio t3t connectivity

 

Intel Skull Canyon NUC (NUC6i7KYK) - 1TB Samsung 960 EVO NMVe SSD, 32GB memory
Apple Mac Pro 2013 - Deca-core 3GHz Xeon, 32GB memory, 1TB Apple SSD, D700 dGPU, eGPU shared with above NUC.
AKiTiO Node - EVGA GTX 1080Ti SC2 Gaming, Corsair SF600 PSU, Cougar Vortex HDB 120 case fan
2013 17" ASUS G750JS (TB2) + [email protected] (AKiTiO Node via Apple TB3->TB adapter) + Win10


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Supaiku
(@supaiku)
Trusted Member
Joined: 3 years ago
 

Thank you Drax!!! I will give that Apple adapter a shot. I was hoping that the issue had to do with the cables and not the hardware so fingers crossed this will solve the problem.

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

Well that's awkward. Sorry. I should've asked what adapter you were using. I assumed you'd be using Apple's adapter.

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
Trusted Member
Joined: 3 years ago
 

Great news guys!! The cable was the issue after all! I picked up an official Apple Thunderbolt 3>2 converter, and when plugged into the Thunderbolt 2 cable that then went into my iMac, the eGPU and Node powered on instantly! I ran goalque's script and it worked like a beauty! Special thanks to Dan and Drax for their support and patience with me 🙂

I'm working on benchmarking and tests right now, but right off the gate I can already see that Adobe After Effects and Octane Render have gotten a major boost, which is fantastic. I'm running into some issues with Adobe Premiere, seems like some footage is rendering very quickly while other footage is not. Rendering on my external display doesn't seem to have much of an impact unless I am playing a game, in which there is a huge FPS and quality boost.

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

Nice. Make sure you update the firmware to fix the H2D Bandwidth issue.

 

https://www.akitio.com/firmware/node-firmware

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
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Thanks Dan. I do plan to update the firmware once I get my hands on the Macbook Pro. Actually, is it possible to update the firmware via Bootcamp on my 2013 iMac? The update would have to pass through the Thunderbolt 1 port of my iMac into the Node via the converter cable, so I'm not sure how that would work... Seems like it could work though if the converter cable is connecting the Node to my iMac in OSX without any issues now.

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drax392
(@dieseldrax)
Estimable Member
Joined: 3 years ago
 
Posted by: Supaiku

Thanks Dan. I do plan to update the firmware once I get my hands on the Macbook Pro. Actually, is it possible to update the firmware via Bootcamp on my 2013 iMac? The update would have to pass through the Thunderbolt 1 port of my iMac into the Node via the converter cable, so I'm not sure how that would work... Seems like it could work though if the converter cable is connecting the Node to my iMac in OSX without any issues now.

Nope, you need a computer with TB3 and Windows to upgrade the firmware, it can't be done using the Apple adapter.  Also, the Node doesn't work with the nMP (Mac Pro 2013) in Windows, Apple has done something to prevent this from working.  🙁

Intel Skull Canyon NUC (NUC6i7KYK) - 1TB Samsung 960 EVO NMVe SSD, 32GB memory
Apple Mac Pro 2013 - Deca-core 3GHz Xeon, 32GB memory, 1TB Apple SSD, D700 dGPU, eGPU shared with above NUC.
AKiTiO Node - EVGA GTX 1080Ti SC2 Gaming, Corsair SF600 PSU, Cougar Vortex HDB 120 case fan
2013 17" ASUS G750JS (TB2) + [email protected] (AKiTiO Node via Apple TB3->TB adapter) + Win10


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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 

You need a Thunderbolt 3 Macbook Pro with bootcamp in order to update the firmware. If you can't get your hands on one nor a TB3 PC, I put together a firmware update service where you can send the board to our RMA center and I'll update it for you.

https://egpu.io/forums/thunderbolt-enclosures/akitio-firmware-update-service/

ex-AKiTiO Employee as of August 2018.


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Supaiku
(@supaiku)
Trusted Member
Joined: 3 years ago
 

Thanks Dan, I had seen that service in another thread. Really nice that you guys offer that. Detaching the motherboard from the Node seems SUPER easy too, even for someone who is not hardware savvy like myself 🙂

I actually had a bit of a scare the other day. It was very strange. So I had downloaded and installed some drivers to get an Xbox 360 controller recognized properly by OSX which added a module to System Preferences. When I rebooted my computer I was getting these weird visual glitches on the main iMac screen and an error message saying that CUDA wasn't installed. Also the eGPU wasn't recognized at all. So I uninstalled the Xbox drivers and restarted. The iMac wouldn't boot at all! It just hung at about 50% of the initial progress bar. After a bit of freaking out, I decided to try booting into recovery mode, and disabled SIP. Low and behold, it rebooted up fine, eGPU and 2nd monitor and everything. 

Anybody have any idea what might have happened? Should I leave SIP disabled just to be safe? I've heard that it doesn't seem to matter much if it is kept disabled.

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dkgeorge
(@dkgeorge)
Active Member
Joined: 2 years ago
 

Hi Dan, do you know if there limitations for the new Radeon RX Vega 64? I can't get macOS High Sierra to recognize the eGPU using a the AKiTiO Node. I have tried just about everything including change TB cables and external power source. I'm using Apple's bidirectional adapter to connect it to the Macbook Pro mid-2015 and Node's installed firmware is 25.1.

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 
Posted by: dkgeorge

Hi Dan, do you know if there limitations for the new Radeon RX Vega 64? I can't get macOS High Sierra to recognize the eGPU using a the AKiTiO Node. I have tried just about everything including change TB cables and external power source. I'm using Apple's bidirectional adapter to connect it to the Macbook Pro mid-2015 and Node's installed firmware is 25.1.

Do other cards work? I haven't done any testing on the new Vega line.

ex-AKiTiO Employee as of August 2018.


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dkgeorge
(@dkgeorge)
Active Member
Joined: 2 years ago
 

Yes, I've tested an RX 560 with the same enclosure/cable/adapter setup and the card was immediately recognized in High Sierra 10.13 beta 6 (17A344b). I think the problem is really with the Node since other enclosures are working with RX Vegas just by plugging it, as reported here: http://wccftech.com/macbook-pro-egpu-works-with-amd-vega/

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DanKnight
(@danknight)
Ex-AKITIO Tech
Joined: 3 years ago
 
Posted by: dkgeorge

Yes, I've tested an RX 560 with the same enclosure/cable/adapter setup and the card was immediately recognized in High Sierra 10.13 beta 6 (17A344b). I think the problem is really with the Node since other enclosures are working with RX Vegas just by plugging it, as reported here: http://wccftech.com/macbook-pro-egpu-works-with-amd-vega/

I've reported the issue and will work with AMD to investigate.

ex-AKiTiO Employee as of August 2018.


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dkgeorge
(@dkgeorge)
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Joined: 2 years ago
 

Thank you! In the meanwhile I'll stop messing with it.

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