PSA: the HP OMEN Accelerator doesn't seem to work with 10th gen Intel CPUs
 
Notifications
Clear all

PSA: the HP OMEN Accelerator doesn't seem to work with 10th gen Intel CPUs  

  RSS

Techgeekout
(@techgeekout)
New Member
Joined: 7 months ago
 

(copied from my post on Reddit:)

 

Hi guys, if you've had any experience with this then please by all means, comment to refute what I've found.

 

That said, I ran an RX 580 in an Accelerator connected to an XPS 13 8th gen which ran absolutely lovely, no real problems.

Upgrading to a 10th gen XPS 13 had problems, mainly that nothing worked. Every single update of every kind did nothing, a Dell man replaced the motherboard and it's now being repaired. Of course since the Omen firmware was last updated in something like 2017, it's out of date.

I then bought a Spectre X360 since the XPS 13 9300 has some Thunderbolt problems anyway that the Spectre tends not to have. Same problem persisted with no powering on, not showing up in Thunderbolt control etc. Since the card has always performed fine I bought a Razer Core X Chroma (this is financially hurting by now btw, still haven't had the Dell refund lol), and after a reboot or two, it runs well.

So I'm going to guess that with Intel's 10th gen CPUs, they don't play well with the Omen, which is a shame as it was an excellent value machine:( hope this helps some poor soul out there

 

TL;DR: DON'T BUY THE OMEN ACCELERATOR IF YOU HAVE A NEW 10TH GEN INTEL DEVICE

This topic was modified 4 months ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
joevt
(@joevt)
Noble Member
Joined: 3 years ago
 

@techgeekout, does any Thunderbolt (non eGPU) device work? Such as a dock? Are you sure the Thunderbolt drivers are the latest - supporting Thunderbolt that is integrated in the 10th gen Intel CPU?

 

 

Mac mini (2018), Mac Pro (Early 2008), MacBook Pro (Retina, 15-inch, Mid 2015), GA-Z170X-Gaming 7, Sapphire Pulse Radeon RX 580 8GB GDDR5, Sonnet Echo Express III-D, Trebleet Thunderbolt 3 to NVMe M.2 case


ReplyQuote
Techgeekout
(@techgeekout)
New Member
Joined: 7 months ago
 
Posted by: @joevt

@techgeekout, does any Thunderbolt (non eGPU) device work? Such as a dock? Are you sure the Thunderbolt drivers are the latest - supporting Thunderbolt that is integrated in the 10th gen Intel CPU?

 

 

For your first question, I unfortunately have neither a TB dock nor the Dell anymore to test it on. But judging from my Spectre x360, Thunderbolt works fine with the Razer Core, so my guess is a fault with the Omen.

 

For your second, yes the latest drivers were reinstalled again and again. 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
DAB
 DAB
(@dab)
New Member
Joined: 2 months ago
 

@techgeekout, Any new suggestions?

 

I just bought an Intel NUC BXNUC10I7FNH2 (i7 10th gen.) I cant connect my Omen Accelerator sucessfully.

No device is shown..

 

I hope someone here found a way to run the Omen with a intel 10th gen.

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote
GeoPDX
(@geopdx)
New Member
Joined: 1 month ago
 

I can also confirm that this is an issue. Omen Accelerator simply refuses to work correctly with the new HP Omen 15 (2020). I did manage to get the laptop it to recognize the Accelerator as well as indicate that it's now running on the external GPU. However, shortly after (within a few hours) it started wreaking havoc on the laptop (as in the laptop screen refused to work even when disconnected from the eGPU). Very bizarre. It's a shame because all else considered, the Accelerator has been a great eGPU enclosure.

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

.

ReplyQuote