Razer Core X killing graphics cards?
 
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Razer Core X killing graphics cards?  

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russell_314
(@russell_314)
Active Member
Joined: 6 months ago
 

I bought a Razer Core X with an XFX 5700 XT for my Mac mini. It worked fine and was recognized by the system when doing normal web browsing etc. When I tried to play a game, it would crash with a green screen. This was not specific to one game because I tried several different ones. This was right out of the box so not like it worked well for a while.

I returned the XFX 5700XT and bought a Gigabyte 5700XT. All seemed well at first. I played a few games on Windows under Parallels then started playing WoW on macOS. Everything was working great getting 60+ FPS with max settings. I was flying around just to test the graphics when after about five minutes it was like someone unplugged my computer. It just shut off, no error message or green screen. After that I could not get video output with the HDMI plugged into the graphics card and the GPU doesn't show under “About This Mac”. The fans on the GPU and Razer Core X turn on but the fans on the GPU stay on low instead of turning off like they would normally when connected without running anything GPU intensive. I installed the graphics card on a Windows desktop to test it and it had no video output. I tested both HDMI and the DVI

While waiting on Razer tech support my return window on the Core X passed. Right now I'm getting a runaround from them but we'll see how it ends. The last email the guy requested pictures of the connections and asked if I somehow damaged it or spilled something on it... I wanted to say something really bad but I just politely replied no. I tried calling them but just got a recording saying they have higher than normal call volume and they were unable to take calls then it hung up.

Is my Razer Core X frying graphics cards or do I just have really bad luck? I exchanged the XFX 5700XT but I don't want to try the new one in the Core X because I'm pretty sure another return won't be possible and I'll be out $400.

I thought about replacing the power supply but maybe it's something in the circuit board of the Core X that's causing the problem?

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@russell_314, In my experience the eGPU enclosures don't directly damage the installed graphics card. Power supply is a possibility. Given that you tested with a desktop and see similar symptom, I would say to try switching the vBIOS if there's a toggle switch on top of the card.

 

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2020 14" MSI Prestige 14 EVO [11th,4C,G] + RTX 3080 @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 2004 [build link]  


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russell_314
(@russell_314)
Active Member
Joined: 6 months ago
 

@itsage, Thanks for the reply.  The card I bought doesn't have the dual BIOS.  I mean it's possible that I just had bad luck with the first two cards but I'm a bit scared to take a $400 gamble with the new one.  If it dies I don't think Amazon would do a third exchange.  Would testing the power supply with a multimeter show anything?  I guess I could try to find a local computer shop to look at it but with the current situation that might be difficult.  Here's the card I bought.  It had some pretty good reviews online.

https://www.amazon.com/gp/product/B07W95D5V3/

 

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@russell_314, Exchange for a Sapphire card if possible.

 

external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide

 
2020 14" MSI Prestige 14 EVO [11th,4C,G] + RTX 3080 @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 2004 [build link]  


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keyosc
(@keyosc)
Active Member
Joined: 6 months ago
 

I just bought the exact same card with a Razer Core X Chroma—it just arrived today and I'm typing this on that setup now. This is with a 2020 Mac mini. I can let you know if I run into any similar issues. I won't begin a Boot Camp install until later this week, but I'll keep you posted. 

2020 Mac mini (6-core i7, 64 GB RAM, 2 TB SSD) + Razer Core X Chroma + RX 5700 XT (Gigabyte Gaming OC 8G)


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russell_314
(@russell_314)
Active Member
Joined: 6 months ago
 

@itsage, I just exchanged it for a new card so I don’t think a third exchange would be possible. Razer asked for pictures so I took them with my iPhone and apparently they couldn't even figure out how to open pictures in HEIF so I had to convert them to JPG for them 🤦‍♂️.  

 

@keyosc, I hope you have better luck than me! 😂

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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tsakal
(@tsakal)
Reputable Member
Joined: 2 years ago
 

@russell_314, I have a razer core x with sapphire 5700xt and had no problems over the last 6 months.  

This post was modified 6 months ago

A) 2020 MacBook Pro, i7-1068NG7, 32GB RAM, 1TB, EGPU Razer Core X, Nitro+ RX5700 xt 8Gb, Samsung 49 1440p UltraWide C49RG
Mac OS Catalina 10.15.7, Internal Bootcamp Windows 10 2004 pci.sys swap.
B) 2.7 GHz I7 4 Cores, 16Gb, 1TB MBP 13 2018 TB3 , EGPU Razer Core X, Nitro+ RX5700 xt 8Gb, LG 32UK550
Mac OS Catalina 10.15.2, Ext SSD Windows 10 1903 V1 .295

C) 2.7 GHz I7 4 Cores, 16Gb, 1TB MBP 13 2018 TB3 , EGPU Gigabyte Gaming Box RX580 8Gb, Mac OS Catalina 10.15.2, Ext SSD Windows 10 1803

D) 3.1 GHz I7, 16Gb, 1TB MBP 13 2015 TB2 , EGPU Gigabyte Gaming Box RX580 8Gb


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russell_314
(@russell_314)
Active Member
Joined: 6 months ago
 

@tsakal, I've seen it recommended in YouTube videos too. It's possible but I just have bad luck. If I can't get the power supply tested I might just get a new one and pray it's not something else wrong with the Core X that's causing the problem. 

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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keyosc
(@keyosc)
Active Member
Joined: 6 months ago
 

@russell_314, I'm a few days in now and so far I can't say I've experienced any issues. I'm on a Core X Chroma, which might be part of the difference (slightly different cooling and power consumption), though I can't imagine it would make for that kind of experience.

Hate to say it, but I suspect the issue may be a faulty Core X, or possibly some sort of unchecked process or an unseated fan or somesuch. 🙁

2020 Mac mini (6-core i7, 64 GB RAM, 2 TB SSD) + Razer Core X Chroma + RX 5700 XT (Gigabyte Gaming OC 8G)


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Illia Shcherbakov
(@illia_shcherbakov)
New Member
Joined: 6 months ago
 
Posted by: @russell_314

. When I tried to play a game, it would crash with a green screen.

Have exactly the same issue. Brand new razer core x chroma + RX 5600 + macos. Start a game, about 20 minutes and freeze. If unplug egpu mbp un-freeze. 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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