[Unboxing] Mantiz Saturn Pro II MZ-03 Thunderbolt 3 eGPU Enclosure (US$299 RRP)
 
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[Unboxing] Mantiz Saturn Pro II MZ-03 Thunderbolt 3 eGPU Enclosure (US$299 RRP)  

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Shane Mecklenburger
(@shane_mecklenburger)
Active Member
Joined: 11 months ago
 

@nando4, Another thing you do is get on a public forum and warn others of your experience to support the community and help it make more balanced and informed recommendations. You add your voice to chorus of others you can hear having the same experience.

If it seems a little condescending or presumptuous of me to tell you what "you do," that's because it is. Please have another look at what I've been through with this— did you honestly think I hadn't taken those steps already?

I have to say I'm getting a shill vibe from this site... is this an actual supportive community?

 

@mymantiz_john, Enough B.S. about Covid "lockdowns" preventing an email support auto-responder. Customers have been reporting your unresponsiveness since 2019.

As for "we cannot go anywhere," that is simply not true. I have close associates in Taipei: restrictions  limited gatherings of more than 10 people, and bars, schools and cinemas are closed. They did not shut down the Internet. My Taipei associates have been going to work every day and have linked to their exchange servers just fine. This is all widely reported. Private delivery companies like DHL have gone on with no interruption in Taipei— the worst I've seen is a one-business-day delay.

Note also: this is the first time anyone at Mantiz has apologized since I contacted them to replace the failed PSU two and a half months ago. Mantiz didn't respond to my emails for weeks, but when I post a complaint here, it's suddenly snappy replies and oh-so-sincere apologies.

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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mac_editor
(@mac_editor)
Famed Member Moderator
Joined: 5 years ago
 

@mymantiz_john I believe communication with customers is really important, even if it is difficult to immediately resolve the problem. You have many avenues to communicate difficulties on your end:

  1. Use your website to clearly highlight support options, and if you or your support team aren't available, update the Support page. I don't see a "Support" button on your website at all. It takes less than a day to write such a webpage, and I'm not even into web stuff.
  2. Have automated email responses for customers when you aren't available.
  3. As @itsage said, many eGPU vendors provide poor support, if any, but that does not justify anything. In fact, you should capitalize on this and aim to set the standard in the eGPU industry in terms of support.
  4. Using egpu.io as a medium to communicate with your customers is fine, perhaps analogous to support accounts on Twitter these days - but email is still one of the most important avenues of communication.

I still face the ethernet issue (500 Mbps cap, should be gigabit) on macOS in day-to-day use. I can't/don't wish to apply workarounds on my work laptop so I can't even resolve it myself. But I've stopped complaining after all this time.

Wish you the best during this difficult time.

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2019 13" MacBook Pro [8th,4C,U] + RX Vega 64 @ 32Gbps-TB3 (Mantiz Venus) + macOS 10.14.6 & Win10 [build link]  


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dalyboy
(@dalyboy)
Active Member
Joined: 1 year ago
 

Hi @mymantiz_john, thanks for the feedback. I appreciate the difficulties Covid may be causing and I guess different organisations are affected differently/uniquely based on their own circumstances, all the best in getting things back up and running and of course staying safe and healthy.

 

I can't send DMs here currently but if as you say you are now back in the office, my emails should be waiting to be dealt with and I'm happy for my PSU replacement to be handled through that channel as you work your way through the backlog, given I believe email is the 'official' route into support.

 

My email from 4+ weeks ago details my order number and includes the PSU replacement form as an attachment, my follow-up email sent earlier this week should also have this information available. If you need me to send another email as the previous ones have been lost please let me know and I will do so.

 

Thanks.

 

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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Ben Be
(@ben_be)
New Member
Joined: 6 months ago
 

My sincerest aplogies to Mantiz and John - after testing it multiple times, reseating multiple cables and even using a multimeter to test the molex/sata/etc pins and finding no power, my laptop died and my old charger wouldn't work either. Testing on a different laptop of the exact same model shows that the PSU is indeed working as intended.

This post was modified 6 months ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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Neo
 Neo
(@neo)
New Member
Joined: 4 years ago
 

@mymantiz_john, I bought the Saturn Pro II directly via your website three weeks ago. It arrived two weeks ago, and the overall build quality is very good, as is the number of ports.

But I have got the same problem as a couple of other users here: the system fan spins all the time, full speed. I have connected the Saturn Pro II to a MacBook Pro 16" and use an RX 5700 XT. Even when there is no app open and I connect the egpu to the MacBook, the system fan starts immediately at full speed. For testing, I removed the graphics card and connected it to the MacBook, same result: the system fan immediately spins at maximum. I even tried a GTX 1070 with a Razer Blade 15", same result. It seems that the thermal sensor is broken. In the video you have shown here, the system fan does not even start. 

I made videos of this, and sent them to support@mymantiz.com, together with the description of the problem, but have so far not received an answer. Can you provide any help? 

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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fervorous
(@fervorous)
New Member
Joined: 2 months ago
 

I bought the Saturn Pro II directly from website around two weeks ago. When my unit reached my country it was held by custom (I am from Indonesia), I emailed the Mantiz Support and they did reply me and tried to assist me but due to their slow response I settled with the custom myself. The unit arrived a few days ago, and today my GPU arrived. I installed the GPU into the enclosure then proceed to try it, but there is no indication that the Saturn Pro is powering on (I checked on Youtube, normally the PSU fan would spin when it is powered up), the fan on my unit's PSU just stay still. I tried connecting to the USB hub it is not detected as well by Windows. Is my unit's PSU broken on arrival? or anybody has the same issues and managed to fix it?

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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itsage
(@itsage)
Founder Admin
Joined: 5 years ago
 

@fervorous, Which host computer do you use? The eGPU enclosure's mainboard needs an active Thunderbolt connection to start up and initiate PCIe device allocation for the eGPU.

 

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fervorous
(@fervorous)
New Member
Joined: 2 months ago
 

@itsage, I am using HP Omen 15, it does come with 1 TB3 port for my model.

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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fervorous
(@fervorous)
New Member
Joined: 2 months ago
 

So after some tests and troubleshooting, Mantiz support has promised me to deliver a new unit and recall the defective unit. This was on the 23rd of October, they said they will provide me a tracking number on Monday 25th. I am still waiting for it and afraid I will get the same treatment like Shane. @mymantiz_john please help.

 

 

This post was modified 1 month ago

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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fervorous
(@fervorous)
New Member
Joined: 2 months ago
 

@, still no news about this. They have offered me replacement through Paypal resolution centre on the 6th of November saying the shipment will be done within 2 days from that date. Now it has been 2 weeks and the Mantiz team has not replied me or given me any information regarding this.

 

To do: Create my signature with system and expected eGPU configuration information to give context to my posts. I have no builds.

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