Webcam doesn't work whenever eGPU is connected
 
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chu
 chu
(@chu)
New Member
Joined: 3 months ago
 

Hi! 

I run a 2020 Dell XPS 15 with an MSI RTX 2060 Gaming Z, installed in a Razer Core X Chroma.

I got this laptop not long ago and noticed that the integrated webcams do not turn on at the lock screen for Windows Hello whenever I boot it whilst connected to the eGPU enclosure. Once I disabled the eGPU via device manager under 'Display Adapters', everything else functions normally after reboot.

Some other times, the fingerprint reader fails to run as well. I made sure to uninstall and reinstall these integrated devices, as well as having the latest driver and Windows updates to no avail. I'm no hardware enthusiast as you can probably tell as well as being new to this forum, so I wish somebody has a clue of what's going on; happy to provide any other needed hardware information Smile

Thank you!

 

 

 

2020 15" Dell XPS 15 9500, i7-10875H, 32GB DDR4-2933MHz, 2x16G
-1TB M.2 PCIe NVMe SK Hynix PC611
-NVIDIA® GeForce® GTX 1650 Ti 4GB GDDR6

Razer Core X Chroma + MSI GeForce RTX 2060 GAMING Z 6G


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itsage
(@itsage)
Illustrious Member Admin
Joined: 4 years ago
 

@chu, It's a resource allocation priority issue within Windows. Does your eGPU work through hot-plug?

 

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2020 15" HP Spectre X360 [11th,4C,G] + RTX 2080 Ti @ 32Gbps-TB4 (AORUS Gaming Box) + Win10 2004 [build link]  


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chu
 chu
(@chu)
New Member
Joined: 3 months ago
 

@itsage, the enclosure boots up when hot-plugged, but this is the message I get with regards to the RTX 2060 in device manager:

 

'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Insufficient system resources exist to complete the API.'

 

2020 15" Dell XPS 15 9500, i7-10875H, 32GB DDR4-2933MHz, 2x16G
-1TB M.2 PCIe NVMe SK Hynix PC611
-NVIDIA® GeForce® GTX 1650 Ti 4GB GDDR6

Razer Core X Chroma + MSI GeForce RTX 2060 GAMING Z 6G


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