Enclosure Recommendation to replace Razer Core X Chroma due to poor Mac support
 

Enclosure Recommendation to replace Razer Core X Chroma due to poor Mac support  

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Swisher Sweet
(@swisher-sweet)
Eminent Member
Joined: 3 years ago
 

Hi,

I can no longer deal with the inability to use the Ethernet adapter and constant USB drops with the Razer Core X Chroma on my MacBook Pro in macOS. I love the build quality, but didn't realize that macOS is poorly supported. I tried to get around using the built-in USB bus and Ethernet adapter by using a CalDigit TB3 dock, but in Windows boot, this consumes way too many resources, ultimately disabling the eGPU itself.

So I guess it's going on eBay as I missed the Amazon return window. 

Does anyone have any recommendations on an external GPU enclosure with:

  • MacBook Pro charging support (85 watts or better)
  • USB bus fully supported in macOS and Windows
  • Gb Ethernet fully supported in macOS and Windows
  • Support for large, double-width video cards

Thank you.

2018 13" MacBook Pro
Razer Core X Chroma (don't but this if you use a Mac)
AMD Radeon VEGA 64
Dell UltraSharp u3415w


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BeardedBro
(@beardedbro)
Trusted Member
Joined: 7 months ago
 

Interesting as I’ve never had an issue with mine

2019 15" MBP running 10.14.5 + Bootcamp Win 10 (18362.295)
Processor: 2.4 GHz Intel Core i9
Memory: 32 GB 2400 MHz DDR4
eGPU: Red Devil 5700 xt in a Razer Core X Chroma


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Swisher Sweet
(@swisher-sweet)
Eminent Member
Joined: 3 years ago
 
Posted by: @beardedbro

Interesting as I’ve never had an issue with mine

Are you referring to the Ethernet adapter not fulling working [at 1Gbps speeds] in macOS or the USB drops?

Since using the USB hub on my eGPU, my keyboard will just go dark and disconnect for a few seconds. I replaced the keyboard and it does the same thing. The mouse does not do this, strangely. It also appears to be dropping my Jabra headset, which is also on the same USB bus.

The Ethernet issue is known issue with Razer, whose response has been it is designed to work for Windows and not fully support in Mac.

The USB issue is hit and miss, with others reporting that they are getting drive disconnects on the USB ports off of the device.

All my devices worked fine using the USB hub on the CalDigit dock.

2018 13" MacBook Pro
Razer Core X Chroma (don't but this if you use a Mac)
AMD Radeon VEGA 64
Dell UltraSharp u3415w


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BeardedBro
(@beardedbro)
Trusted Member
Joined: 7 months ago
 

The USB works fine for me, though I haven’t put it through it’s paces and only tested it for a bit to make sure it wasn’t faulty etc.

Ethernet I’m told by razer won’t work well or at all on Mac OS by razer support. 

Im def going to keep an eye on this and see if people like sage drop in and put up some ideas for you.

2019 15" MBP running 10.14.5 + Bootcamp Win 10 (18362.295)
Processor: 2.4 GHz Intel Core i9
Memory: 32 GB 2400 MHz DDR4
eGPU: Red Devil 5700 xt in a Razer Core X Chroma


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itsage
(@itsage)
Illustrious Member Admin
Joined: 3 years ago

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Swisher Sweet
(@swisher-sweet)
Eminent Member
Joined: 3 years ago
 
Posted by: @itsage

@swisher-sweet Have you tried the drivers from Razer Support website?

 

Thanks @itsage.

I did install those drivers a while back. The link you provided downloads the same drivers I installed before (same file name, same dates, same file size). 

Seems the eGPU USB component is just not reliable in macOS. I don't have any problems with it in Windows (keyboard doesn't blackout, and Ethernet works just fine).

Do you know of any eGPU out there that does have good solid macOS support as well as Windows with the same features of the Razer Core X Chroma?

2018 13" MacBook Pro
Razer Core X Chroma (don't but this if you use a Mac)
AMD Radeon VEGA 64
Dell UltraSharp u3415w


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itsage
(@itsage)
Illustrious Member Admin
Joined: 3 years ago
 

@swisher-sweet The only dual Thunderbolt 3 controller enclosure I have is VisionTek eGFX. It’s more limited in that you can only install ITX cards. The Ethernet controller is Intel I210 so it uses native drivers. Power Delivery is limited at 45W.

You can try the Mantiz Venus and see if it performs better with your MacBook Pro. It only has one Thunderbolt 3 controller so the firmware may be not tuned for full eGPU performance.

external graphics card builds
best laptops for external GPU
eGPU enclosure buyer's guide


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Swisher Sweet
(@swisher-sweet)
Eminent Member
Joined: 3 years ago
 
Posted by: @itsage

@swisher-sweet The only dual Thunderbolt 3 controller enclosure I have is VisionTek eGFX. It's more limited in that you can only install ITX cards. The Ethernet controller is Intel I210 so it uses native drivers. Power Delivery is limited at 45W.

You can try the Mantiz Venus and see if it performs better with your MacBook Pro. It only has one Thunderbolt 3 controller so the firmware may be not tuned for full eGPU performance.

Thanks @itsage. I'm also considering the Razer Core X (without the USB/Ethernet components) and adding back in the CalDigit TB3 dock, which provides USB/Ethernet/Sound.

Appreciate the help.

2018 13" MacBook Pro
Razer Core X Chroma (don't but this if you use a Mac)
AMD Radeon VEGA 64
Dell UltraSharp u3415w


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Eightarmedpet
(@eightarmedpet)
Noble Member
Joined: 3 years ago

ganmo liked
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Ningauble77
(@ningauble77)
Estimable Member
Joined: 2 years ago
 
Posted by: @beardedbro

The USB works fine for me, though I haven’t put it through it’s paces and only tested it for a bit to make sure it wasn’t faulty etc.

Ethernet I’m told by razer won’t work well or at all on Mac OS by razer support. 

Im def going to keep an eye on this and see if people like sage drop in and put up some ideas for you.

It would be nice if their product/support pages explicitly stated that the Ethernet Port was unsupported in MacOS, instead of simply stating "RGB lighting can't be configured, and here are some drivers for MacOS ethernet support".  While its nice that MacOS is supported at all, considering the price of these products and the premium you pay for the chroma over the vanilla X, it would be nice to see Razer not half bake their support.  BTW those drivers are the same ones from ASIX' website, the ones I've used (with the same limitations) on my Core V2, and as far as I know they work properly in MacOS with all of the other usb dongles and docks which use that chip.

2019 16 Macbook Pro + Core v2 + Radeon VII MacOS 10.15.1
Core X Chroma + RTX 2080 Windows 10 1909


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Swisher Sweet
(@swisher-sweet)
Eminent Member
Joined: 3 years ago
 
Posted by: @ningauble77

It would be nice if their product/support pages explicitly stated that the Ethernet Port was unsupported in MacOS

Couldn't agree more. I flagged the product for Amazon review, hoping they will update the listing to accurately describe the limited macOS support. I've also asked Razer support to update their Amazon listing, but they said they don't handle that. Perhaps if others flagged the inaccurate product description on Amazon, they'd be pressured to pursue a stable macOS Ethernet driver.

2018 13" MacBook Pro
Razer Core X Chroma (don't but this if you use a Mac)
AMD Radeon VEGA 64
Dell UltraSharp u3415w


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BlueYon
(@blueyon)
New Member
Joined: 5 months ago
 

Mine also has the issue of the keyboard not working or network need to be set to 100mps. I found the thunderbolt chip set is an old one. I bought the akito node pro and it has the alpine ridge chipset which solved 99% of the issues. I had to lower my network settings so it was not using up to much bandwidth and also removed some dell stuff that encrypted data. I can tell you after playing a few games and recording the average FPS like the latest doom that the node pro is faster than the core x chroma.

One thing Im thinking of doing is replacing the thunderbolt 3 pci card in the  Choma with a Gigabyte Alpine Ridge card. Not sure it will work but lets see.

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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cvk14
(@cvk14)
Active Member
Joined: 3 years ago
 

@swisher-sweet

Thanks for bringing this to light. I thought i was going crazy... 

I moved from a Mantiz Venus to the Core X Chrome to support more wattage when charging the new 16" MacBook Pro which is normally paired to a 96W power supply. The Venus only supplies 87w. Really not a huge difference, but I didn't want to add cycles to the batteries unnecessarily. 

If your not running a 16" MacBook Pro (and even if you are) the Venus is quite a box. Its really designed for the MacBook eGPU community. I will say the build quality is a hair under the Razer Core X. I have a pretty early model which the GPU screws have untapped out of the metal chassis. 

As far as your concerns about double wide GPUs -- I have a Vega 64 in my Mantiz Venus. its a tight fit, but it works well. 

16" MacBook Pro 5550M/8GB - Mantiz Venus w/ Vega 64


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malba2366
(@malba2366)
New Member
Joined: 2 months ago
 

I am looking at this egpu as it has ethernet and usb hub built in.  The drivers on the Razer appear to be old.  Has anyone tried the newest drivers from the Asix (company that makes the USB/Ethernet controller) website?  Razer has the ones from January on their website, but there appears to be a new one from November for Catalina.

 

https://www.asix.com.tw/products.php?op=pItemdetail&PItemID=131;71;112

 

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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frankle
(@frankle)
New Member
Joined: 3 months ago
 

Looks like I'll test out the newer drivers tonight ... I'd rather not have to sell the Core X ...

MacBook Pro Retina 15” 2015, Catalina 10.15.1
Razer Core X Chroma, Sapphire Pulse RX 5700 XT


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(@guido_rosso)
New Member
Joined: 2 months ago
 

I'm trying to use a USB audio interface connected to my Razer Core X Chroma and audio playback constantly skips. Computer is a new Macbook Pro 16". I've been Googling and finally found this thread, which seems to confirm that the problem is indeed with the Razer Core X Chroma.

Has anybody had success in getting their USB ports to work with a USB audio interface for recording? The drivers on Razer's website seem to only be related to Ethernet.

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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frankle
(@frankle)
New Member
Joined: 3 months ago
 

Sorry, haven't plugged anything into the USB yet so can't help there ... 

The new drivers still disconnect so no improvement at gigabit speed. I did read in some other Windows forum that there were also issues on that OS and when you forced 100Mb instead of Gigabit it solved it ... so far so good, transferring FCPX dmg file around between my MiniServer and MacBook previously caused it to drop after 300Mb transferred, it's now just completed and I'm posting here so it works, just at 10% of the speed!

MacBook Pro Retina 15” 2015, Catalina 10.15.1
Razer Core X Chroma, Sapphire Pulse RX 5700 XT


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(@greg_saiz)
New Member
Joined: 2 months ago
 

I'm having the dreaded Ethernet drop. I tried the latest Asix drivers and that caused issues with the eGPU disconnecting that persisted until I removed the old ethernet drivers via the script and then installed V 2.15.

Switching the ethernet adapter to force 100mb seems to work and I wonder if forcing 1gb might also prevent the drop. I'll test that setting tomorrow. 

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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(@drew_curran)
Active Member
Joined: 8 months ago
 
Posted by: @swisher-sweet

Hi,

I can no longer deal with the inability to use the Ethernet adapter and constant USB drops with the Razer Core X Chroma on my MacBook Pro in macOS. I love the build quality, but didn't realize that macOS is poorly supported. I tried to get around using the built-in USB bus and Ethernet adapter by using a CalDigit TB3 dock, but in Windows boot, this consumes way too many resources, ultimately disabling the eGPU itself.

So I guess it's going on eBay as I missed the Amazon return window. 

Does anyone have any recommendations on an external GPU enclosure with:

  • MacBook Pro charging support (85 watts or better)
  • USB bus fully supported in macOS and Windows
  • Gb Ethernet fully supported in macOS and Windows
  • Support for large, double-width video cards

Thank you.

Yeah this is a pain alright. I noticed the USB dropouts with my Chroma X straight away after using it a few day’s. I’d replace it in a heartbeat if there was an alternative option with decent MacOS support. 

2018 MacBook Pro 15" & Razer Core X Chroma Vega 64


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ikir
 ikir
(@ikir)
Prominent Member
Joined: 3 years ago
 

Power delivery over 60w are quite useless. Since GPU and accessories are plugged into eGPU 60W is more than enough for charging a 15-16” at 100% load


MacBook Pro 2018 Touch Bar i7 quad-core 2.7Ghz - 16GB RAM - 512GB PCIe SSD
my awesome Radeon VII eGPU
my Mantiz Venus extreme mod with Sapphire Nitro+ RX Vega 64


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(@drew_curran)
Active Member
Joined: 8 months ago
 

I've have been reliably using a cheap Thunderbolt 3 to USB3 & Ethernet adaptor with my 2018 MBP 15" as the Chroma X had been a flakey heap of disappointment  up until now! 

This morning I've downloaded the latest Asix 2.15 drivers for MacOS Catalina (Nov 2019) and have plugged the Ethernet cable and my Behringer audio interface and a USB 3 hub (with various hard drives connected) to see if the dropouts have disappeared. I uninstalled the old drivers first. I also replaced the Razer supplied TB3 cable with a genuine Apple one that I purchased yesterday as I know these things can affect performance sometimes.

2018 MacBook Pro 15" & Razer Core X Chroma Vega 64


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(@greg_saiz)
New Member
Joined: 2 months ago
 

I was still seeing ethernet drops after upgrading to Asix 2.15. I'd run a speed test and the download speeds would drop and then the upload test would fail as the USB ethernet went toes-up . I tried a couple of things and seem to have a solution by setting the network adapter to use 1000baseT, full-duplex, flow control in MacOS network settings. I'm getting ~1GB download speeds and 40GB up now with no hangs so far!

EDIT: Strike that. After testing, it still fails after a period of time. 🙁 

This post was modified 1 month ago

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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(@drew_curran)
Active Member
Joined: 8 months ago
 

After a week of using driver 2.15, I haven't had any ethernet dropouts though unlike others here I am only hardwired to an internet router - I don't have a computer network.

I did notice that sometimes when I shut down my MacBook for a while, on restarting the USB audio adapter is not working and MacOS has reverted to the internal speakers at full power! I have to select my audio adaptor in Sound settings to restore. I didn't have this issue before. I can live with it but its not perfect.

I haven't had any hard drive disconnects and I think this might be because I have a separate 8 port powered USB3 hub between the hard drives and the CoreX. Previously I had a couple of backup hard drives plugged directly into the CoreX USB3 ports.

All-in-all things seem more stable with driver 2.15, however it could also be the new Apple Thunderbolt 3 cable I purchased to replace the Razer supplied one.

2018 MacBook Pro 15" & Razer Core X Chroma Vega 64


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(@greg_saiz)
New Member
Joined: 2 months ago
 

@drew_curran Are you running a gig ethernet connection or is your router 100 mb?

 

Pending: Add my system information and expected eGPU configuration to my signature to give context to my posts


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(@drew_curran)
Active Member
Joined: 8 months ago
 

@greg_saiz

I just checked, its a Virgin router and is Gigabyte capable, however the switch I am using is not. I will run a cable direct to the router and see if it can sustain Gigabyte speeds.

2018 MacBook Pro 15" & Razer Core X Chroma Vega 64


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